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dvd brner or software issue

by malcsm / July 20, 2006 10:37 PM PDT

My laptop has a dvd burner. When I put in a cd/dvd it will recognize disc. When I put in another disc it will not recognize it. The only way to get it to read a new disc is to reboot. Is this software or hardware. I have windows xp pro.

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how old is this laptop?
by ramarc / July 21, 2006 3:01 AM PDT

that type of behavior is what happened to my laptop burner just before it died. fortunately, i had a 3 year warranty and it died in month 35. if your's is still under warranty, call it in.

otherwise, laptop burners are usually attached with a single screw on the bottom of the laptop. unscrew it, pull out the drive, and push it back in to make sure its connector is seated firmly.

if that fails, a replacement drive is about $80. here's an example:
determine the drive you have now, and make sure the replacement has the same dimensions.

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by malcsm / July 21, 2006 6:01 AM PDT

laptop is 6 mos. old, I have ext. warranty.

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