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dv6000 laptop networking problem

by Martonikaj / December 16, 2007 7:42 AM PST

I have had my hp dv6000 laptop for about 5 months and its been great so far, but for about 2 weeks now ive been having networking problems. often the wireless will not work after a shut down or a restart, and now it has progressed so that the wired networking is not functioning correctly. i have tried rolling back and reinstalling drivers as well as searching for new ones. i go to the "Device Manager" to try and enable to wireless card but it is not even visible, as if the computer is unaware that i have a network card. i was able to live with the wireless not working sometimes, but now that i cant get to the internet at all on the machine, it gets harder to fix the problem.

any ideas?

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You might be affected
by PudgyOne / December 16, 2007 8:22 AM PST
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Got it. thanks.
by Martonikaj / December 16, 2007 3:04 PM PST
In reply to: You might be affected

Received an email not too long after posting telling me that my computer was in the serial number range of the computers which have been effected. I downloaded and installed the New BIOS that they suggested would help, which did nothing. i spoke with a customer service rep and they are sending me a box to put my computer in and send to them. once they get it, they said a 4-6 day turn around back to me.

the email page said that the network card not responding was one of the most reported issues.

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I got one, also
by PudgyOne / December 16, 2007 4:47 PM PST
In reply to: Got it. thanks.

My daughters computer was having screen problems. Sent to them. It was back in very good time. Bios didn't do anything for my sons, neither. It works great except, when you create a new restricted account or open the guest account, It will not connect. He hasn't said anything, so I just going to sit and wait. We all have serpeate Laptops so there isn't an issue here.


Rick

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Thanks for the help.
by Martonikaj / December 17, 2007 9:07 AM PST
In reply to: I got one, also

about how long was your total turn around time? I am currently in school and not having a computer really cuts into my schoolwork, especially with the winter break projects. the statement that i received today said that the box will arrive tomorrow and there will be one day shipping each way. there was, however, no official statement on the repair time. any ideas?

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(NT) It took about 1 week
by PudgyOne / December 17, 2007 9:15 AM PST
In reply to: Thanks for the help.
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