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Dude, I Have a Dell...and I Need Help

by jaw10289 / November 25, 2008 7:59 AM PST

Over the summer, I bought a new computer: a Dell. My old one, which I purchased from a local dealer for $100, had contracted a nasty virus; I eventually got rid of it thanks to AVG and the like, but the computer still wasn't performing as well as I wanted. So like any self-respecting, on-his-way-to-the-poorhouse college student, I went to Wal-Mart and bought the most affordable deal they offered at the time. It was a Dell Inspiron 531 desktop with Windows XP and an AMD Sempron processor. I love the computer, and it lives up to every expectation I had...except one: none of my web-based third-party programs work.

I'm connected wirelessly to a Belkin Wireless G network, and I can get on the Internet and surf for hours! However, when I try to update my virus definitions for AVG, it can't connect to the server. When I try to use Digsby to manage my social networks and my IMs, it can't connect to the server. And when I try to log onto PokerStars, guess what - it can't connect to the server. Stand-alone IM platforms like AIM or Yahoo! Messenger work great. I'm certain that the problem lies with this computer because on my laptop, which connects wirelessly to the same network, all of the aforementioned programs can run without any problems.

I tried calling Dell Technical Support, but before I forked out money for what I still believe is a simple resolution, I decided to try this forum. My post on the Yahoo! Answers network didn't get any responses, so maybe I'll get better luck here. Is there anyone who can sympathize with or has heard of the issue I'm having? And if so, what can I do to fix it?

Thank you in advance for your help!

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Just Some Thoughts..
by Grif Thomas Forum moderator / November 25, 2008 8:36 AM PST

First, download and run the free WinsockXPFix tool from the link below.. It fixes some situations where malware has caused damage to the connection software..

Next, download the following spyware removal tools and use the instructions to install, then run a full system scan of your computer.. They'll find things that your antivirus won't.

Please download Malwarebytes' Anti-Malware from the link below:

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

And IF you are not able to download these tools on your machine, please use a friend or family member's computer and download the Malwarebytes tool and it's manual update from the link below.. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

After doing that, then download the free tool from the link below, install it, update it, then run a full system scan:

SUPERAntispyware Removal Tool

Hope this helps.


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I Don't Need Any Anti-Virus Software...
by jaw10289 / November 25, 2008 8:54 AM PST
In reply to: Just Some Thoughts..

My new computer isn't suffering from a malware infection; it has no virus-related problems. The inability to connect to various third-party servers has been present since I pressed the power button for the first time.

I just wanted to clarify that.

Thank you, though!

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Antivirus Software Wasn't Suggested...
by Grif Thomas Forum moderator / November 25, 2008 1:38 PM PST

Instead, an Antispyware program was recommended. Different tools for different problems. This isn't about viruses. You already have AVG Antivirus.. It's about items that AVG won't find.. AVG will NOT find all spyware and also will not remove it.. There are a number of new trojans which prevent cleanup tools from visiting their update sites. They're not easily found or easily removed but they DO cause issues similar to those you have described.. Your choice whether to try the suggestions or not. The program is free and only takes a little of your time to perform the task.

And since your first post didn't mention that your issue was a problem from the very start, I'm guessing you also haven't told us other things to help us out as well..

Tried using an Antispyware program already?

Tried flushing the DNS Cache? In Microsoft Windows, you can use the command "ipconfig /flushdns" to flush the DNS resolver cache:

C:\>ipconfig /flushdns

Tried running the WinsockXPFix tool from the link below:

Tried updating your ethernet driver?

Tried resetting the router?

Tried checking your HOSTS file?

Without more information from you about what you have tried, it's all guess-work anyway..

Hope this helps.


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