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Question

Dual-Band Router Issues

Aug 31, 2017 3:33PM PDT

Hello all!

About a year and a half ago I purchased a beast of a router to expand my internet capabilities (or something like that). When I got the thing it worked amazing! I had 0 issues with it for the longest time. But now things are a bit different.

Router: https://www.amazon.com/gp/product/B016EWKQAQ/ref=oh_aui...

About 4-6 months ago I moved from my previous house-(located in a subdivision within town) to a new "trailer home" located quite a ways out from town. I moved in and setup my router with no issue! It worked like a charm. Fast forward about 6 months later; the darn thing won't work! I called my ISP's and they said it's because the router is a dual band router and will not work with their services. But the thing is it was working for such a long time with no issues! I still would love to use this nice router out here but if there is nothing I can do I guess I must invest in a mediocre router.

The problem I'm having is the WAN light is lit a pink color. If I unplug the cord from modem it turns a deep RED.


Please if anyone can help, it would be much obliged. Thanks

Discussion is locked

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Answer
Beast mode!
Aug 31, 2017 3:39PM PDT
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Erm-
Sep 1, 2017 4:01PM PDT

Thank you! I really do not want to buy a new router though.. I would love to still use this one and I do not have the $$ for that kind of purchase at the moment.

I think you hit the nail right on the hammer though! I need to reset/update my router. I'm having troubles doing this though.. Could someone please assist me?

I try typing in the IP to access the router via web but it gets stuck on a screen stating "the router is trying to connect to internet" but never does..

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I can't find the modem make/model number.
Sep 1, 2017 4:48PM PDT
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Answer
Re: Dual-Band Router Issues
Sep 1, 2017 7:39PM PDT

From what I could see, york.ca being a part of my source, the modem/router has no problems to your ISP since it was working for 6 months at your new address or home. That is, the route of the connection being validly configured. A more senior tech would be best to speak to.

If you have a spare router to test connectivity, you may want to test the wiring of the trailer home. A wiring issue may be at fault here. Given, the WAN light is pink, an external connection problem is likely present. It is best to have the ISP of yours check line line from their side and ask them if their techs can test your jacks, too. Hopefully they will be able to identify the source of the connectivity problem. However, do mention that your dual band router did work well with their Internet service for 6 months as you indicated.

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Updated but still no go
Sep 1, 2017 8:18PM PDT

I downloded and updated the router; everything went smoothly! But I plug it back into the modem and it still has the pink light...

When I try to connect to the wifi from my desktop it takes me to a site saying the routers trying to "connect to the internet" but it won't move so I cannot access my routers info page.

This is getting frustrating as I do not have the money to buy another router

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I can't find the modem make/model number.
Sep 1, 2017 8:37PM PDT

Which means I can't check a few things.

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Modem Model
Sep 1, 2017 8:56PM PDT
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That's not a modem.
Sep 2, 2017 7:52AM PDT

But one of the usual adapters.

What I was looking for was if the modem had a router built in that needed a change or disable to get into bridge mode. I wasn't going to write about this until I found what modem.

It appears to be a special ISP or internet source so I'll have to know more about your ISP.
If this is some college or school, you can share that as well.

-> We are going to get technical here and you must keep up. I can explain things but not hold class.

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Oops
Sep 2, 2017 8:46AM PDT

So if that device is not a modem... I do not have a modem! I have that device (which I presume is connected to my satellite dish) connected straight to my router! This never gave me issues until just recently...

My ISP is a company by the name of "Airebeam". I wish I could get a better provider but unfortunately their the only ones who offer service this far out as of yet.

I am not in any school/college facility. Just me in my home.

At my other residence I tried setting up the "fancy router" and I was able to get into the "website BIOS screen". Maybe I should try that later today...

Thank you VERY much Grin

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Answer
Even without knowing what the internet source is.
Sep 2, 2017 9:02AM PDT

I can't guess your setup but all this doesn't show how you have it working now. or before.

I know this is a lot to ask, but how do you get the internet now without the router?

Why I ask is that many cable modems or sat connections can be run right to the PC. But to get that connection working on the router again takes an extra step or two. Here's the usual two steps.

1. Power down the cable modem or sat receiver. Move the ethernet connection from the PC to the WAN port of the router. Power on the cable modem or sat receiver and wait for the lights to stabilize. Now power up the router.
Why. Many modems lock onto the MAC address and you can't move the connection without this procedure.

2. There is a second scenario where the cable modem/sat receiver is also a router. For this one, you can run into where the LAN address range conflicts with the cable modem/sat receiver. To fix this you change the router's LAN address (I defer to the product manual) to say 10.0.0.x if the ISP is handing you 192.x.x.x. or vice versa.

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Answer
The point of Dual Band Router
Sep 8, 2017 10:14AM PDT

The 'point' of a dual-band router is to give its owners the opportunity to use either the 2.4 GHz band (I'll call this the normal Wi-Fi band); and the 5.0 GHz band. Since the 5.0 band is much newer, there aren't as many Wi-Fi devices fighting to use it yet, so it's relatively uncrowded.

Each band has its Pro's and Con's, so you'd be wise to do a little research on the subject and see if any of your home devices are 5.0 Ghz compatible.

As for ****'s answer... I think he's talking about an extra SSID or Wi-Fi network that Comcast sometimes sneaks into the routers they lease to their customers. That's a different issue than what a Dual-Band Router is