Dsl and cable

Dsl and cable

by Rod2 Dec 4, 2004 4:16PM PST

I sold a computer to a friend. I had mine set up for cable. He has DSL. The computer dosen't recognise his modem. He has a Quest 2100 modem which plugs into a slot on the computer. I know didley how DSL works but why doesn't it recognise his modem? The puter is win ME. I'd like some info on how DSL really works.

I'd like a clue on what to look for or what to do from here. The computer should recognize his modem but why do you think it doesn't? Ask questions if I've left out info but I haven't a clue how it works. He has the disc with drivers but the computer has to ask first.

I've never heard of an internal modem so I'm lost.

Rod

Discussion is locked

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Re: Dsl and cable

by r. proffitt Forum moderator Dec 4, 2004 9:11PM PST

Some of these require PCI 2.2 and many machines are 2.1 or prior.

Also many machines have Windows (this one?) and no one installed the latest BIOS or the motherboard drivers. And then who thinks the card is good?

Bob

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Re: Dsl and cable

by Rod2 Dec 5, 2004 1:12AM PST

Thanks, I thought I mentioned it was win ME, sorry. I don't have the computer here now but I will on Monday. I haven't a clue if it's PCI 2.2 at this point. The mother board was current, however there was an update but it didn't apply to the ME computer.

I remember he mentioned having problems connecting to the internet with his old WIN 98 computer. He bought mine trying to cure the problem. I didn't know DSL used an internal modem. It sounds to me like his modem might have been the problem all along. If the modem is defective, the computer won't recognize it being installed?

Any hints are appreciated before I look at it on Monday.

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That was the best clue.

by r. proffitt Forum moderator Dec 5, 2004 1:25AM PST

If they had problems with "it" on another machine, then "it" is likely to be the issue.

Again, the "card" is just likely to be dead. Here's why. Many don't treat cards with care such as wrapping them in protective antistatic material when not in use or picking them up without discharging their static potential and ... let's face it, it's not working on the old machine?

Bob

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Re: That was the best clue.

by Rod2 Dec 6, 2004 7:35AM PST

Correction, His modem does work on his old Win 98 computer. If it worked there why not on a ME computer other than what is stated? How does one go about finding out if the card needs PCI 2.1 or 2.2? Or for that matter how do I find out what the computer has?

Thanks

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Re: That was the best clue.

by r. proffitt Forum moderator Dec 6, 2004 7:40AM PST

Since no make or models for any of the products are available, such will remain a mystery for some time.

Bob

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Re: That was the best clue.

by Rod2 Dec 6, 2004 12:32PM PST

I thought I included that earlier. At any rate the Intel 2100 modem wasn't recognized by windows. The computer has a D-Link ethernet card.

I took a chance and removed the ethernet card in safe mode. When I fired it back up the 2100 DSL modem was found. I learned something new.

Rod

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The other parts?

by r. proffitt Forum moderator Dec 6, 2004 8:37PM PST

Make/model of the PC motherboard would be where I'd look.

But before I sign off, here's one thing that gets Windows users everyday. Microsoft Windows, when installed will not install drivers for the motherboard. Things might work for awhile, but I will not write why such a driver package is needed (some fignt about such a thing).

http://www.usbman.com notes this a lot. Yes, this is not about USB, but I use that as an example.

Best of luck,

Bob

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