You should follow the Forum tip too. If you missed it, it reads:
"Tip: If you are asking for help to troubleshoot a computer-related problem, please be sure to include all the necessary information (ie: operating system, model number, hardware, software, etc) that will help others identify your problem for a speedy resolution."

With that out of the way, Dr. Watson is what happens after the error has occurred is unuseful in fixing the cause.

Bob