Internet Service Providers forum


Dropping Connection (ATT DSL)

by jbates99 / April 15, 2012 4:18 AM PDT

Hi experts,

My DSL connection drops frequently thruout the day.
Sometimes when I click Send/Receive in Outlook
I get error "The server cannot be found"

Similar intermittent problems when browsing web with IE 7. "Internet Explorer cannot display the web page"
I run the Diagnostics and got this report:

Using home Internet connection

Network connection: Name=Local Area Connection, Device=Broadcom NetXtreme 57xx Gigabit Controller, MediaType=LAN, SubMediaType=LAN
Network connection: Name=Local Area Connection 2, Device=Cisco Systems VPN Adapter, MediaType=LAN, SubMediaType=LAN
This machine has more than one Ethernet or more than one Wireless adapter
Redirecting user to support call

warn FTP (Passive): Error 12007 connecting to The server name or address could not be resolved
warn HTTP: Error 12007 connecting to The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to The server name or address could not be resolved

HTTPS: Error 12007 connecting to The server name or address could not be resolved
Could not make an HTTP connection.
Could not make an HTTPS connection.
Could not make an FTP connection.

My configuration:
- basic Westell DSL modem, the Power, Ethernet and Ready lights are ON
- no router
- XP Pro SP3

I ran Malwarebytes, found nothing.
Problem is intermittent - drops then reconnects seconds or minutes later.

I will provide additional info as requested. Thanks for any tips.

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All Answers

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Does another OS do the same?
by R. Proffitt Forum moderator / April 15, 2012 4:20 AM PDT

Try Linux from a LiveCD for a test. There's nothing in your post to say it's not the PC, the OS, DSL modem or such.

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Dropping Connection (ATT DSL)
by jbates99 / April 15, 2012 7:12 AM PDT

Thanks for the suggestion, Bob.

The problem began suddenly and seems to be worsening. I have to reboot a few times a day to be able to send email, browse the web.

I'm inclined to not want to run with Linux from LiveCD at this time.

My Westell DSL modem is 6 years old. I may cough-up $70 to ATT and replace it.

Thanks, John

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