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Question

Dropping Connection (ATT DSL)

by jbates99 / April 15, 2012 4:18 AM PDT

Hi experts,

My DSL connection drops frequently thruout the day.
Sometimes when I click Send/Receive in Outlook
I get error "The server cannot be found"

Similar intermittent problems when browsing web with IE 7. "Internet Explorer cannot display the web page"
I run the Diagnostics and got this report:

Using home Internet connection

Network connection: Name=Local Area Connection, Device=Broadcom NetXtreme 57xx Gigabit Controller, MediaType=LAN, SubMediaType=LAN
Network connection: Name=Local Area Connection 2, Device=Cisco Systems VPN Adapter, MediaType=LAN, SubMediaType=LAN
This machine has more than one Ethernet or more than one Wireless adapter
Redirecting user to support call


warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved

HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
Could not make an HTTP connection.
Could not make an HTTPS connection.
Could not make an FTP connection.

My configuration:
- basic Westell DSL modem, the Power, Ethernet and Ready lights are ON
- no router
- XP Pro SP3

I ran Malwarebytes, found nothing.
Problem is intermittent - drops then reconnects seconds or minutes later.

I will provide additional info as requested. Thanks for any tips.
John

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All Answers

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Answer
Does another OS do the same?
by R. Proffitt Forum moderator / April 15, 2012 4:20 AM PDT

Try Linux from a LiveCD for a test. There's nothing in your post to say it's not the PC, the OS, DSL modem or such.
Bob

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Dropping Connection (ATT DSL)
by jbates99 / April 15, 2012 7:12 AM PDT

Thanks for the suggestion, Bob.

The problem began suddenly and seems to be worsening. I have to reboot a few times a day to be able to send email, browse the web.

I'm inclined to not want to run with Linux from LiveCD at this time.

My Westell DSL modem is 6 years old. I may cough-up $70 to ATT and replace it.

Thanks, John

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