Samsung is dropping the ball on customer service. My refrig stopped working 5 week ago. You would think with a home warrantee that covers all my appliances, a extended warrantee and product warrantee I would be covered right? Wrong, each warrantee is only in effect if the other one has ran out. That means your manufacture is responsible for its 2 yr term, then store or extended warrantee for that term (3 more yrs) then home warrantee. Well I had this 4 door frig for 4 years and I call my home warrantee. Sears sends someone over not in 24 hours like advertised but 3 days. He says he just has to reset the temps, charges me 70.00 and disappears. I tell him its not the setting I adjusted them before and it doesn't cool. He tells if it doesn't cool call back and he will come back over right away. Well he leaves at 10am, at 2pm I call to tell him its not cooling and its been long enough. Sears tells me he will be back that day or the next morning. No show no call, I call at 2pm and am told it would be another 48 hours at least. I call my extended warrantee that books a tech for 1 week, thanks home depot. Seems living outside of phoenix and they don't have enough Samsung techs to fix all the products breaking down. I wait, never hear from sears again, so that company is now gone. Two nice guys show up, declare its a Freon leak at that is covered by the manufacture. Tech tells me to open a ticket (I do as he packs up). I ask him if he is a rep cant you just fix it. He said he has to leave and come back under a Samsung ticket. This is service quick that is useless but the only company around since both Home Depot and Samsung use them. He says its going to take two weeks to process the request to come back out to look at the same refrig. Are you kidding me, why do you need to come back out you are here. No they got to come back out. So I wait, and wait, I get calls from both Service Quick's main office and their local showing me they don't communicate. The main office is asking me for error codes on the frig. I don't know them, didn't know I had to know them. I called Samsung who told me all they needed was a 7k number and they would do a exchange. I wait, 5 weeks I wait, then I call again to find out they have had this 7k code a week but did nothing. No call, no email nothing just waited for me to beg for help. So I ask them what do we do to get this exchanged. Phone help asks me do you want a exchange or refund. I tell her exchange, I don't want to have to pay for delivery or install again. Just bring me a frig and take this junk away. My food is bad, I been eating fast food for a month and more. I am exhausted and frustrated because I have 3 warrantee companies on one frig and its not getting fixed. As I am talking to the phone help she seems to be not listening. There are long gaps in conversation and she isn't answering any of my questions. After 30 minutes of this, being told it will be a refund but not for how much. I guess its a surprise or you find out when you get a check. I ask for a manager, not supervisor because I want some customer service and this to be expedited if possible. I get a rude guy after 14 minutes on hold. He tells me, you don't have a original receipt so we don't have to issue a refund. I tell him I sent in the original receipt as required to register the product. The fact it was registered when I called 5 weeks ago shows me you have received it. I tell him because I got a extended warrantee I had them print out two original receipts and I have a copy. I don't think I should have to buy a scanner to send them one when they should already have one in their records. This rude supervisor never asked if I had a receipt just assumed I sent it in and was going to refuse to help or honor the product warrantee. I asked for a number in corporate office after being told their were no supervisors or mangers above him. I wanted them to review my call and decide if their employee acted in the best interest of the customer or himself. So here I am emailing the office of president. I am told to wait 5 more days to get the refund approved, and 21 days to receive the refund. I am told no one call help me, and I am lucky to get a refund at all. Is this really how you expect to be treated when you buy a expensive product. I honestly and very upset. I believe the lack of customer service, customer support and repair facilities will make this companies products worthless. Why pay extra for a product they will never fix or honor their warrantee. At least Maytag will come fix their product unlike Samsung who expects you to pay more when it breaks down. Why don't they bring me a exchange instead of expecting me to pay for delivery and install again. I think its totally unfair the way I have been treated. Made to wait more than 2 months to get a frig and being treated like ****. That is right I have never been treated so badly just because their product was manufactured badly. I didn't break this, it just broke so why do I need to be punished for choosing the wrong company. I have a home full of Samsung products but after this I see no reason to buy another one. This has opened my eyes to just what kind of company I am dealing with. I feel like I have been scammed. I never had any refig costing over 3k, nor have I had one quit after 4 yrs. I will see if the company does anything to fix this.

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic