Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

dropped laptop, now get a black screen

by carsman Dec 7, 2009 1:09PM PST

ok so im running vista home premium on my laptop and i recently dropped it, it fell on my couch less than 2 feet but the battery fell out. The computer turns to the "windows error recovery" screen and asks if i want to "launch start up repair" or "start windows normally". if i pick "launch start up repair" the next screen says "windows loading files" and when the white bar fills up, it goes to the "microsoft corporation" screen then the screen goes black. If i pick "start windows normally" it goes straight to the "microsoft corporation" window then the screen goes black.

I tried taking out the battery and plugging the ac adaptor only as it says in other posts, but thats not working. i also opened it up to see if there was anything loose inside. please let me know if there are other things i can do. My warranty is already up.

Thanks

Discussion is locked

1 Posts

- Collapse + Expand Details

- Collapse -

If it runs.

by r. proffitt Former Forum moderator Dec 7, 2009 11:18PM PST

It could be a hard drive error. If that hit the test bench I'd slip in a new blank drive and load the machine up from it's restore media.

The old drive would be put into some USB case for the owner to attempt to get their files out.
Bob

Back to Laptops forum