Dropbox Will Not Re-install On T460p Win10 Pro

Question

Question

Dropbox Will Not Re-install On T460p Win10 Pro

by SamuelS | September 28, 2017 2:28 PM PDT

Hello all, I have been trying for several days to reinstall dropbox on my Lenovo laptop only to get the following error message:

The installer encountered error 2

Anyone with ideas on how to overcome this error?

Error log:

bn.BUILD_KEY: Dropbox
bn.VERSION: 35.4.20
bn.DROPBOXEXT_VERSION: 18.0
bn.is_frozen: True
machine_id: failed
pid: 12524
cwd: u'C:\\Program Files (x86)\\Dropbox\\Client'
real_path=u'C:\\Program Files (x86)\\Dropbox\\Client'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
HOME: None
appdata: u'C:\\Users\\SamuelS3\\AppData\\Local\\Dropbox'
real_path=u'C:\\Users\\SamuelS3\\AppData\\Local\\Dropbox'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
dropbox_path: None
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client_35.4.20\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client_35.4.20\\Dropbox.exe'
mode=0100777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client_35.4.20\\python-packages-27.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client_35.4.20\\python-packages-27.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\SamuelS3\AppData\Local\Temp
TEMP: C:\Users\SamuelS3\AppData\Local\Temp
tempdir: u'c:\\users\\samuels3\\appdata\\local\\temp'
real_path=u'c:\\users\\samuels3\\appdata\\local\\temp'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 5967, in main_startup
File "dropbox\client\main.pyc", line 2328, in run
File "dropbox\client\main.pyc", line 1346, in startup_low
File "dropbox\client\multiaccount\instance_database.pyc", line 762, in __init__
File "dropbox\client\mapreduce.pyc", line 91, in __init__
File "dropbox\client\mapreduce.pyc", line 127, in new_user_key
File "dropbox\keystore\keystore_win32.pyc", line 85, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyc", line 93, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyc", line 199, in _encrypt_payload
File "pynt\helpers\crypt.pyc", line 30, in protect_data
FormattedWindowsError: [Error 5] Access is denied.

TIA - SamuelS

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8 total posts

All Answers

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Also.

by Dafydd Forum moderator | September 28, 2017 3:12 PM PDT

In reply to: Re: access denied

Did you restart your computer after uninstall?
Dafydd.

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Re: Also

by SamuelS | September 28, 2017 8:43 PM PDT

In reply to: Also.

d - I do not believe that I did at that time, yet have restarted several times since, if that counts? Thank you very much,

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Re: access denied

by SamuelS | September 28, 2017 8:41 PM PDT

In reply to: Re: access denied

k - thank you, I did send a message off to technical help...

SamuelS

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Re.: Seems to be an odd failure. Kinda rare.

by SamuelS | September 29, 2017 12:54 PM PDT

In reply to: Seems to be an odd failure. Kinda rare.

Robert,

Thank you very much for Ninite.com. A great find, for me at least.

Well, upon using them for Dropbox re-installation, I Am sorry to report that they could not do the job either.

I sent a note to them and they indicated, given the error message they could not help!

Thus, I await for Dropbox technical help to respond. I tried just about every suggestion at DB's forum as well.

Thank you again,

SamuelS

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A few other ideas.

by R. Proffitt Forum moderator | September 30, 2017 9:24 AM PDT

In reply to: Re.: Seems to be an odd failure. Kinda rare.

1. Try a new user account. Be sure to have that account be an Administrator account.
2. I've read priors on this and a stock Windows with an admin account should never encounter this error but there are folk with reduced rights, other than admin accounts and that could trigger such an error. That or McAfee. That is, some antivirus suites or "optimizers' can interfere.

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Back to Office & Productivity Software forum 8 total posts

score 0 · Answer 1 · September 28, 2017 2:44 PM PDT

Looks like a question for their customer support, assuming you didn't do anything strange with access rights to program files (86) folder and to your appdata\local\temp folder and you gave UAC permission. However, I didn't check the few results of https://www.google.com/search?q=File+%22pynt%5Chelpers%5Ccrypt.pyc%22%2C+line+30%2C+in+protect_data . You can do, but it doesn't look really hopefull.

All you can try yourself: run the program "as administrator".