Driver causing crash

Try uninstalling any Ulead software and re-test.

hi there thanks for your reply ,i`ve tried uninstalling the Ulead before and the result was my pc couldn`t see my dvd drives ,what i need is a replacement driver or one compatible with my set up

The missing drives after the Ulead uninstall means Ulead's uninstaller has a bug.

http://support.microsoft.com/kb/314060 covers the method used for 7, Vista and XP.
Bob

hi bob ,when i said in my last post i had unistalled the Ulead dll ,what i meant to say was i went into system 32 /drivers and cut it and put it on the desktop to see what happened and my dvd drives dissapeared so i put it back. anyway back to today, i went into control panal /services and disabled it then i went back when i felt brave and deleted it from control panal /services, the Ulead dll is still there i looked at its properties via controll panal / services and it says 0 kbs .then i went into system 32/ drivers and it is still there and it says its properties are 28 kb .how do i uninstall it or is it ok to leave it seen as though it is now disabled , by the way my dvd drives are working ok , i am on windows 7, thanks

hi there ,the pc crashed again tonight .the whocrashed program says it was the Ulead file again .it is still in the system 32 drivers folder , but acording to control panal/services it is disabled. thanks. david

UNINSTALL it properly from the add / remove programs.

Now follow the instructions given in the link Bob already supplied.

Finally install some other CD / DVD burning software such as the free CDBurnerXP or a commercial version such as Nero or Roxio, or NTI, or Cyberlink'sw Power2Go (also offers a free Power2Go Essentials)

Should be back in business.

thanks for your reply .how do i uninstall the dll, ULCDRHLP driver file version 1.0.1.10 .it can`t be seen in add/remove progs. should i just delete it from the system 32 driver folder. thanks

thanks for your reply , i have never installed any Ulead CD/DVD Burning Engine software before , i don`t know how it got there , i have only ever had Nero .anyway i uninstalled nero ,then deleted the Ulead dll. then reinstalled nero , and every thing seems fine at the minute , there maybe registry entries sill belonging to Ulead i don`t know in my registry ,don`t know if that will cause any problems ? , by the way how did you know i fixed cars like that . thanks