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Drive D won't read or recognize data disks

My Presario 900 CD-RW will play music cds and DVDs. But when I put a data disk in the drive, either nothing happens or I get a message that says "No disc in Drive D." This means I can't use any of my documentation disks or install programs from that drive. Any ideas on what could be wrong?

I have Windows XP. My presario is about 3 years old. The D drive use to work just fine; this problem began a few weeks ago.

Josslyn

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Try ...

In reply to: Drive D won't read or recognize data disks

1. Try to boot a bootable CD. What happens?

2. Change the drive out. Fixed or not?

Bob

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Nothing works

In reply to: Try ...

I tried that. Nothing really happens; i instruct the computer to boot from D and the systems disk clicks and whirls and tries to load but then it quits. I did get a "stuck key" message on the bios diagnostic screen but don't understand what that means.

Error logs say that CD rom has a "bad block." I don't know what that means, either, not really.

Well thanks Bob. i will keep trying.

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If a new drive fails and you have a stuck key...

In reply to: Nothing works

Then you may have reached the point of needing professional service. I peg the usual keyboard to cost from 50 to 150 bucks and consider it a mid-level DIY job. New to repair owners may attempt it but tend to want too exacting instructions, but it can be a simple part to replace. Since the keyboard could have failed, do try cleaning it up (take out of the unit, brush it, dust it with canned air, get the crumbs out...) and try it again.

That's the killer test for a CD/DVD drive. If it doesn't boot a bootable CD... we try another CD or drive.

Bob

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Investigation begins...

In reply to: Drive D won't read or recognize data disks

>>will play music cds and DVDs...

If you can play music MP3's then you should
be okay for the rest of the data disks. That
would be key to figure out if MP3s will play.
DVDs are also data and because they are encrypted
this would also lead me to believe your drive
is not (yet) toast.

Boot safe mode windows, and insert a generic
data disk that has not been used in a long time.
Failing at this, get some canned air and *GENTLY*
blow some air around the drive and near the optical
pickup (but no directly on it)

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