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General discussion

dreader blue screen

Jun 10, 2007 2:40AM PDT

hello...
So, within the past week I've gotten the dreaded windows blue screen 4 times, and I have no idea why. I thought it had something to do with my iTunes, because the program was always running when the screen came up, and I recently updated it, so i stopped using it, but then I just received the screen again.

I only wrote down what the screen said once, because I didn't think to the first time, didn't want to the third time, and the fourth time my computer didn't wait for me to. What I do know is that there was definitely a difference between the errors shown at least the 2nd and 3rd time, and all times it was a stop error.

I am on a Dell Inspiron e1505 laptop running Windows XP sp2. I have AVG anti virus software as well as anti-spyware software, and run it every day, so I can't see how this could be a virus. The error said:

Kernel_data_inpage_error
Stop: 0x0000007A (0xC07B9A20, 0x000000E, 0xF7344384, 0x3D8F8860)
atapi.sys - address F7344384 base at F7337000, datestamp 41107b4d

Someone help me out please, thank you!

Discussion is locked

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Suggestions...
Jun 10, 2007 3:04AM PDT

First, I would run Error Checking/Chkdsk per the instructions in the link below:

How To Run 'Error Checking/Chkdsk' On Win2000/XP

If that doesn't fix the issue, there are a number of things to check.. Open the case and make sure all the hard drive cables are securely seated.. And because it could be RAM problem, test the RAM with a program such as MemTest.

Hope this helps.

Grif

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dreaded blue screen, cont.
Jun 10, 2007 3:26PM PDT

thanks for the advice... I'm running Memtest over night tonight, but I had another question... I ran chkdsk and it went fine, but i noticed that during the test it said at the top "The drive is dirty". I know you suggested I might physically clean the drive; is that what this means? I'm hesitant to follow through with any suggestion to physically clean the inside of my laptop for obvious reasons... Just wondering what you could tell me concerning all this. Thanks. --Chris

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It Means Data Corruption Has Occurred..
Jun 11, 2007 2:30AM PDT

It doesn't mean the drive has dirt or dust on it. Chkdsk can frequently rectify minor issues with corrupted files.. But if they're badly mangled, you may need to reinstall. And before doing that, I would certainly run the Drive Fitness Test recommended by Bob Proffitt in his post below. If the drive has too many corrupted sectors, it's not worth working on.. A new drive would be in order.

Hope this helps.

Grif

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and after that...
Jun 11, 2007 5:50AM PDT

so, I ran Hitachi Drive Fitness Test, and I ran MemTest, and I just ran RegSeeker. Neither the Drive Fitness Test nor MemTest found anything wrong at all. This leaves me slightly happy (no problem!?) and pretty baffled.

Are these programs the correct ones I should want to run? Is there anything else short of paying someone to look at my computer that I should do? Or perhaps should I just wait for another crash, hope it doesn't come, but if it does, record what it says and start over again? Thanks for helping me out, again. --Chris

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One last test, but a comment.
Jun 11, 2007 8:41AM PDT

This issue has also cropped up in a) overclocked machines and b) overheating machines. Either will give you the occasional glitch. It's a laptop so it's doubtful you overclocked it unless you installed some speed control or fan speed control software.

If the unit can be put up on a laptop cooling pad that would be a great idea.

One more test -> http://www.ocbase.com/perestroika_en/

Light reading about what it does at http://www.xtremesystems.org/forums/archive/index.php/t-49487.html

I rarely use this one but we are looking a little deeper here.

Bob

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conclusion, i hope...
Jun 12, 2007 2:51AM PDT

At this point I'm pretty convinced it was overheating. Now that I think back, every stop error came up when several applications were running, always playing music and twice while a virus scan was running, plus one or two other programs. In addition, the laptop was always flat on a surface, which I don't normally allow it to be.

If the errors return and they seem to have no correlation to the computer's heat, I will return to this thread, but otherwise, I'm just going to be more cautious about where I set it down, etc. Thanks for all your help, everyone who helped me! --Chris

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Check this out
Jun 12, 2007 5:34AM PDT
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More about this error.
Jun 10, 2007 3:22AM PDT
http://support.microsoft.com/kb/130801

As Grif noted, chkdsk is a fine first start. Reading the article you see causes such as bad cables and drives. If this was my machine I'd get the files I can't lose off that drive then...

1. Remove the drive and put it back in. Sometimes a scrub of the contact helps.
2. Run a DRIVE FITNESS TEST. Dell.com might have one for that machine but if I run HDINFO from http://www.48bitlba.com I can look to the drive's maker for a better test.

Bob
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Kernel trap error
Jun 10, 2007 5:10AM PDT

This is a kernel trap error go to this link for possible help

http://search.technet.microsoft.com/search/Default.aspx?brand=technet&query=+0x0000007A+

You can also enter error numbers at Igrep.com for info.. Other IT/DEV sites might be searched as well. Put a few of these technical sites in your bookmarks or add a few buttons to your IE7, Monzilla, etc., you'll need them sooner or later. If your running Microsoft software I would highly recommend Technet. Some times its difficult to find sites where you can enter "numeric" error codes and get a result. I was lucky with yours.

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See this
Jun 10, 2007 4:58PM PDT

link

http://support.microsoft.com/kb/913379

Check your hardware drivers and do a system bios update. Many system BIOs can be obtained from eSupport.com. A reference is made to power management you might recheck these settings. This problem may require technical support from your OS or hardware manufacturer. This microsoft KB does not say what hardware is at fault.

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maybe....
Jun 10, 2007 10:52PM PDT

According to the KB something is missing, most likely in a hardware driver. An error in the registry could be the missing item. Many registry repair utilities are available from the www.. These include free trials.

This is a long shot (5% or less) but this could be caused by a virus, run a scan.