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Question

Downloads blocked using Windows Vista and IE9

by kenludwick / August 10, 2011 10:47 AM PDT

I have both a laptop and desktop. The Desktop is using Windows 7 & IE9 and works great. It is connected via a router and a data cable. The laptop is using Windows Vista and IE9 and works fine on updates from Microsoft but downloading files or programs doesn't work and nothing shows I have even tried other items in the setup of both IE9 and Vista. The laptop is also connected wifi to the router . I can get to websites easily, just no downloading except via Microsoft Update. I have turned off the firewall, no luck, I also established websites passthrough through the firewall. I don't know where to go next...

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All Answers

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Answer
Tried A Different Browser Yet?
by Grif Thomas Forum moderator / August 10, 2011 12:23 PM PDT

Download, install, then run the free Firefox browser from the link below. (If you can't download it on the current computer, then download it on a different machine, copy it to a flash drive, then transfer it to the problem computer.

http://www.mozilla.com/en-US/firefox/fx/

And since download problems are frequently issues with malware, if you haven't already, download, install, update, then run a full system scan using the instructions below:

If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a flash drive or CD, then transfer them to the infected computer.
_______________

Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:

After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.

Rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.exe

Rkill.com
http://download.bleepingcomputer.com/grinler/rkill.com

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill.Once
downloaded and before transferring Malwarebytes and SuperAntispyware to
the problem machine, rename the program installer "mbam-setup.exe" file
to something else like "Gogetum.exe", then copy the installer file and
the update file to a CD or flash drive.. Transfer the file to the
problem machine, then install the "Gogetum.exe" file, then run the
update to get the program current.. After that, run a full system scan
and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://data.mbamupdates.com/tools/mbam-rules.exe

Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/SuperAntispyware

Manual Update
rhttp://www.superantispyware.com/definitions.html
____________


And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
__________________

Hope this helps.

Grif

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I did those things you suggested, in the order you suggested
by kenludwick / August 16, 2011 4:17 AM PDT

The results were fair. Good to the point where I found I could receive downloads with the different browser. Bad to the results were my system was faster but I still could not, using IE9 or IE8 receive downloads other than Microsoft Updates.

I am now using the different browser when I want downloads other than MS Updates, and IE9 for other items. I am still looking for the problem. I have found I am missing one file or the file is corrupted on Vista and am getting a good copy of that file.

I also purchased ARO 2011 from sammsoft.com to keep the registers clean..

Thanks for your advise. If you have anything else, it would be appreciated...

Ken

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I'll Suggest NOT Using The Registry Cleaner
by Grif Thomas Forum moderator / August 16, 2011 4:33 AM PDT

The problems you're seeing now are frequently CAUSED by such registry cleaners.. Vista machines show little, if any, performance increased from such cleaners and we often see damage done by removing the wrong registry entry. There's no reason to use one and certainly no reason to pay money for such.

If the malware removal tools suggested actually found malware, then be sure to re-run the tools until nothing is detected. If Internet Explorer still doesn't download correctly, then try repairing it per the instructions below:

Open the Control Panel, then click on "Internet Options", then select the "Advanced" tab. Once there, click on the "Reset" button at the bottom of the window and choose "Yes/OK" when asked: "Are you sure?".

More ways to repair IE are listed in the link below:

http://support.microsoft.com/kb/318378

Hope this helps.

Grif

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