Computer Help forum


Downloading MSOffice2013 after uninstalling MSOffice365

by danielnjoo / May 21, 2013 4:50 AM PDT

Hi all,
-Windows 8, Sony Duo 11 laptop
-Downloaded Windows Office 365 trial for 30 days off the website
-Purchased Windows Office 2013 Student for 1 computer
-Can't install it!

I have tried:
-control panel's uninstall a program - didn't work when I tried to reinstall
-Microsoft's fixit program which didn't work
-and another program which deaned all traces of MSoffice from even the registry
I still get an error of "something went wrong oops" when I try to reinstall.

Help me please.

This is the error message, the setup does not get past 0%.

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All Answers

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Uninstall Office 365 Trial First...
by Grif Thomas Forum moderator / May 21, 2013 5:00 AM PDT

Use the Control Panel uninstall first.. If it doesn't work, then try the freeware version of the Revo Uninstaller from the link below.

After the trial version is gone, and all other Office versions if there are any, then install the new 2013 version.

Hope this helps.


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If Grif's advice ...
by Edward ODaniel / May 21, 2013 12:19 PM PDT

doesn't help take advantage of the free installation help Microsoft offers with its products. You paid for that help when you purchased the product.

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