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Downloading Adobe Acrobat

by Bobbie / February 28, 2004 4:25 AM PST

I am having trouble trying to dowload Adobe Acrobat. I go through the steps and it seems to be downloaded but when I try to access it all I get is a gray screen that covers the Adobe home page. Also, if I try to go to Adobe with a program I get the gray screen. My programs list Adobe as being there. How can I get it to work?
I have broadband, and have even shut off the firewall to see if that helps, but there is no difference.

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First let's get the details right.
by Kees Bakker / February 28, 2004 5:09 AM PST

Is it Adobe Acrobat you are downloading, or Adobe Acrobat Reader? Acrobat is the program to make pdf-files, while the reader only reads them, which is quite something else.

"I go through the steps"
Considering the remainder of your message: please detail the steps.

"it seems to be downloaded".
What is the name of the downloaded file? What's the filesize? In what folder do you save it? Check with Explorer if the folder contains the file with the right name and right size.

"when i try to access it "
I assume it's an exe or a zip-file. How do you access it?

"a grey screen that covers the Adobe home page"
Please explain. A grey screen is a grey screen, and you can't see what it covers. What's the window title?

"I try to go to Adobe with a program"
Totally ununderstandable, I'm afraid.

"My programs list Adobe as being there".
Do you mean 'there is a folder named Adobe in Program Files, or maybe 'there is a folder named Adobe in Start/Programs'? The interesting thing (in both cases): what's in it?
It seems you have run something to create it (unless, of course, it already was present) and to run that something you must have downloaded it maybe?

We might be able to help you, but you'll have to help us first by providing clear and intellegible info. Which at the moment you don't do at all. Speaking for myself of course, unknowing of the intellect of my fellow members.


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Bobbie, Just A Thought Here...
by Grif Thomas Forum moderator / February 29, 2004 3:56 AM PST

If you're talking about Adobe Acrobat "Reader" and you've already "installed" it, then it's very possible that what you're seeing exactly correct.

When using Acrobat Reader, in order to see somthing OTHER THAN a grey screen, you need to be viewing a PDF file file. A "PDF" file can be resident on your computer or can be viewable from the internet.

Please click on the link below and if Acrobat Reader is working correctly, then file will download, then open and a page will be displayed using your browser and Acrobat Reader. If you choose, you can also RIGHT click on the link, choose "Save Target As" from the menu, then save the file to your desktop, where you can open it with Acrobat Reader only. (Sorry about my choice of PDF files below, but I've been doing my taxes lately. Depressing...:

IRS Tax Form

Hope this helps.


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