Is it Adobe Acrobat you are downloading, or Adobe Acrobat Reader? Acrobat is the program to make pdf-files, while the reader only reads them, which is quite something else.
"I go through the steps"
Considering the remainder of your message: please detail the steps.
"it seems to be downloaded".
What is the name of the downloaded file? What's the filesize? In what folder do you save it? Check with Explorer if the folder contains the file with the right name and right size.
"when i try to access it "
I assume it's an exe or a zip-file. How do you access it?
"a grey screen that covers the Adobe home page"
Please explain. A grey screen is a grey screen, and you can't see what it covers. What's the window title?
"I try to go to Adobe with a program"
Totally ununderstandable, I'm afraid.
"My programs list Adobe as being there".
Do you mean 'there is a folder named Adobe in Program Files, or maybe 'there is a folder named Adobe in Start/Programs'? The interesting thing (in both cases): what's in it?
It seems you have run something to create it (unless, of course, it already was present) and to run that something you must have downloaded it maybe?
We might be able to help you, but you'll have to help us first by providing clear and intellegible info. Which at the moment you don't do at all. Speaking for myself of course, unknowing of the intellect of my fellow members.
I am having trouble trying to dowload Adobe Acrobat. I go through the steps and it seems to be downloaded but when I try to access it all I get is a gray screen that covers the Adobe home page. Also, if I try to go to Adobe with a program I get the gray screen. My programs list Adobe as being there. How can I get it to work?
I have broadband, and have even shut off the firewall to see if that helps, but there is no difference.