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Question

Downloaded trojan remover now cant use internet

Jun 16, 2012 10:14AM PDT

I used the trojan remover from Simply Super and now can't access the internet. Also the system restore is gone. I am not a programmer but have had a laptop since 1988.

Ther emust be something simple I am not seeing to do to be able to access the internet. I do have a good connection to my wireless and have tried turning it off, rebiooting, etc.

Also my system now always boots in safe mode.

Thanks
D

Discussion is locked

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Answer
Support seems to be at link.
Jun 16, 2012 10:19AM PDT
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Wont allow me to restore
Jun 16, 2012 10:24AM PDT

I get the messgae Windows cannot find 'c:windows\system32/ewstore/rstrui.exe'

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and
Jun 16, 2012 10:26AM PDT

I guess what i really need is to know how to reconnect my access to the internet. I get the message cannot display the webpage. Is there an easy way to verify the connection and repair?

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About rstrui.
Jun 16, 2012 10:33AM PDT

We can get that back. Have your XP CD handy and use SFC /SCANNOW (google that for more details.)

I know of no simple way given the story so far. Or rather I have no way to pick which repair I'd select without details about the trojan. It could be a DNS HIJACK which has one cure and it could be a browser hijack which I'd use something else.

Unless there are more clues you might get upset as we try twenty different fixes.
Bob

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rstrui
Jun 16, 2012 10:49AM PDT

Unfortuneately I was not bright enough to know what trojan was the problem, and as this laptop is now about 5 yrs old I don't know where the orig disk is located. (I know.....my fault and stupid)

Is there a setting somewhere I could check to see if my system is configured to access the internet? I do show a good connection to my wireless. I am hoping that if i can at least get back online it will be a good starting point. I am not sure how to check that my connections/settings are correct and I don't want to change anything else to try and make things worse.

Thanks

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Sure.
Jun 16, 2012 11:12AM PDT

We have the IPCONFIG /ALL command line and it's output. But I find users to not be able to interpret the output. But it's what I use to see if the IP addresses are proper.
Bob

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tried
Jun 16, 2012 11:25AM PDT

I put that in the run box and got the message "windows cannot find........

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Then back to how we fix that!
Jun 17, 2012 1:59AM PDT

SFC /SCANNOW and have your XP CD handy.

--> Having that CD is not optional. You might get lucky and there is an i386 folder but given this old OS has been around this long I may not think of sharing that detail as by now the owners have come up to speed.

What's not funny is when a new person gets to use XP for the first time. Many write "Are you kidding me?"
Bob