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General discussion

Download error

by jane_stein Feb 10, 2011 9:04PM PST

I sent this message to email support: "I get an unknown error window whenever I try to download an update. I thought it was Chrome, but have the same problem with Firefox. Help, I just paid for the app."

I'm using a Mac with latest system. Scan goes fine but I'm unable to download a single update. I was switched to TechTracker from VersionTracker, which I used happily and without problems for many years.

Email support only suggested that I write to the forum. Not so helpful as I see many responses to questions in this forum are to write to support.

Discussion is locked

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RE: Download error

by CNETSupport Feb 11, 2011 1:59AM PST

Hi jane_stein,

I apologize for the confusion here; your support ticket was inadvertently routed to the incorrect queue in our support system. I have reassigned it to the appropriate team, so you should receive a more helpful response via e-mail soon.

In the future, when you submit a support ticket through our support site, please be sure to select the "CNET TechTracker" option and the "TechTracker General" sub-option from the "Category:" drop-down menu. The specific steps are as follows:

1. Go to http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter the e-mail address associated with your account.
4. From the "Category:" drop-down menu, choose the "CNET TechTracker" option, and the "TechTracker General" sub-option.
5. Fill in the subject line and the "Details:" section.
6. Click the "Submit Question" button, and please be sure to follow through to the final confirmation page!

Thanks,
Jen
CNET TechTracker Support