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Download.com download counters not being updated?

by JcRabbit / December 14, 2008 1:40 AM PST

Being a new, barely 3 months old, application, I noticed that the download counters for 'Winstep Start Menu Organizer' haven't been updated ever since Cnet reorganized Download.com (this is probably a widespread problem, though).

The number of 'total downloads' remains at 1620, and the 'downloads last week' number doesn't change either. Adding the total number of 'completed downloads' at Upload.com for this application, I get a more realistic count of 2089.

As the number of downloads is also an indication of an application's usefulness and determines that application's position on some lists, I'm concerned about what is going on and when is this problem going to be addressed and fixed by Cnet.

Thanks in advance for your response, best regards,

Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies
Forums: http://forums.winstep.net

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Counters not updated.
by MarkFlax Forum moderator / December 14, 2008 4:23 AM PST

Hi Jorge.

Just to let you know I have forwarded your message onto the Download.com team. Hopefully they will be able to give you an answer shortly.

Mark

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Counters not updated.
by JcRabbit / December 14, 2008 4:34 AM PST
In reply to: Counters not updated.
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Thanks for calling this out, Jorge
by Greg Penhaligon / December 15, 2008 5:34 AM PST

Thanks for the heads up, Jorge. We actually are aware of this issue and are working on a fix right now. We're shooting to have this fixed before the end of the week. In case you want to send any mental goodwill to the developer who's working on it, his name is Ken Happy

As soon as this is fixed I'll post an update in the forums for you.

Thanks again, and sorry for the inconvenience.

Greg Penhaligon
Product Manager
CNET Download.com

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Counters not updated
by JcRabbit / December 15, 2008 6:09 AM PST

Glad to know you're on top of this, and please tell Ken I'm crossing my fingers for him. Happy

Thanks and best regards,

Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies
Forums: http://forums.winstep.net

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Want to make sure I have the right product
by Greg Penhaligon / December 15, 2008 5:39 AM PST
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Want to make sure I have the right product
by JcRabbit / December 15, 2008 6:14 AM PST

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