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Question

Download application store stopped

by richardwexler / February 14, 2014 1:13 AM PST

Download application store program stops during intial start up?

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Clarification Request
Some questions
by mrmacfixit Forum moderator / February 15, 2014 6:08 AM PST

Now that the OS and computer has been dragged out, here are a couple of more questions that having the answer to would be advantageous to those trying to answer your question.

1. What are you trying to download? (The exact name of the file}
2. Where are you trying to download it from? (The exact URL of the site)
3. Have you been able to download any other apps from the same site?
4. Have you been able to download any other apps from different sites?


P

All Answers

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Answer
CNET Application Download ManagerSoftware
by richardwexler / February 15, 2014 6:20 AM PST

CNET Download Manager for application updates from CNET .Com, After installation the software just stops with no errors. Un installed and clean out all registers. This software is offered by CNET.

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I've alerted this so those that support it will redirect.
by R. Proffitt Forum moderator / February 15, 2014 6:30 AM PST

It's the weekend so give it a few days.
Bob

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Answer
Hello
by CNETSupport / February 18, 2014 1:28 AM PST

We actually created a support ticket on your behalf for this issue on February 14, in response to the review you left for the app: http://download.cnet.com/Download-App/9241-18513_4-13593470.html?messageID=10942076

In light of the new information provided in your last forums post, we have updated that support ticket. Please check your email inbox for the corresponding message from us (it will be from support.cnet@cbsinteractive.com) and reply to that message directly. If you do not see an email from us, please check your spam or junk mail folders.

In future, you may contact our support team directly by filling out the form on the following page:

http://t.cnet.com/PS6r5c

You can reach this page, and our FAQ section, by clicking the "Download Help Center" link at the bottom of Download.com, or by clicking the "Visit Site" button within the Download App's Settings pane.

Regards,
Jen
Download.com Support

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Download App does not work with 64-bit maybe?
by FireDocUSMC / February 22, 2014 4:25 AM PST
In reply to: Hello

Acer - Win7 64-bit, 6GB RAM - 1TB drive

Download App Store has stopped working, A problem caused the program to stop working correctly. Windows will clost the program and notify you IF a solution is available.

No other reason is given. I have all current updates to Win7, Norton Security, ran Registry Cleanup no errors.

I have uninstalled 1.6.1.131, installed 1.6.2.150 and same issue. I have other PC's running Download App just fine on Vista 32-bit, Win7 32-bit, and Windows XP 32-bit - All PC's run Norton Security all are up to date on all OS and installed Software.

So my guess is Download App is not compatible with 64 bit or is there another reason ?

Thank you for any solution or ideas

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