do you blow off policy just to make someone who's screaming in your ear happy?
do you steal from your comapny?
cheat them out of time and money?
do you risk your job to help another, only to have 3000 more in line asking for the same favours?
Doreen Dennis has attempted to lessen the blow that her company has earned by responding to unhappy posts from scammed customers. Mind you she did this only AFTER the company lost their BBB rating and received negative ink from MSNBC. Thus, please do not put your faith in Doreen as she is less customer-centric and more policy-centric. Obviously I can speak of my own experiences with InPhonic and Doreen but I will let you be the judge.
Here is my story about a return of two phones that went bad for me (and good for InPhonic):
After a overseas service representative misinformed me and instructed me that only a small fee would be imposed since I did not return my original box, Doreen ignored this mistake and focused on company policy. She simply said, sorry, policy says, NO REFUND. She also stated its our policy NOT to ship your unqualified return back. In addition, after I mentioned the instructions on the "WhereIsMyOrder.com" website said additional fees would be imposed, Doreen ignored my comment each time I mentioned it.
As a result of this malicious policy, I am out $460 and two phones. Below is her latest reply to my emails. I find it hard to imagine a multi-million dollar organization does not have the logistics to ship unqualified returns back. This is unthinkable and an indication of the type of business InPhonic has grown into.
*** Here is Doreen's reply to my request to get my unqualified return back even though an InPhonic phone rep. told me to ship it back as is ****
I'm sorry but our policy indicates we cannot issue a refund for your order without all items (phones, packaging, manuals etc.) returned. We do not the ship phones or accessories returned by the customer back to the customer. Unfortunately we cannot issue a refund or return the phone/accessories back to you. I wish I could have given you a more favorable response but I cannot supersede the company's policy.