Where to start? You didn't supply the make, model, OS version so it's back to you.
My question is why keep this thing if the basics find you with no support and a vendor that won't answer a basic question?
Bob
Iam not understanding how to download free apps for my android tablet.such as,windows,firefox,or whatever its suppose to have.iam new to this,so if anyone can give me advice,i would be sooooo grateful.thanks!!!!

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