I bought treo 650 from wirefly. Initially, it worked well but later it gave so much problems that i changed it. Luckily I still had 365- days warranty left.
The second story is of teir rebate system which is a delebrate fraud. They say that the rebate should be accompanied with bill of sixth month (180 days) and the rebate documents along with the bill should reach within 180-200 days. The bill company submits the bill by 185-190 days. You get just 10 days window to fill the bill and send. The first address on which we sent the bill (which was given in the rebate form - was non-existant.) we were told that the company has closed offices there. their customer support told us to forward the rebate docs to another address. When my wife told the CSR that it was by that time already over 200 days, she was told not to worry and send it.
Then I got an email stating that they have received the rebate form and it was being processed. After 4 weeks we get a letter stating that the bill and rebate form were not submitted withing the stipulated period of 180-200 days and therefore the rebate is not being given.
How can these guys sleep at night?
I have published this letter in my company (which has 12000 employees) so that we can blacklist such companies.
I have waited over a year to post this giving them many chances to do the right thing. Read on...
The phone arrived in a timely manner and worked fine for a while? Then the phone stared having problems, Bluetooth goes on and off at random, goes into a ?sleep? mode where it must be re-booted before it will reconnect to the network among other problems I won?t get into. Did they knowingly sell me a bogus or grey market phone?
I had 2 rebates due, one direct from T-mobile and the other from Wirefly.
I received the one from T-mobile very quickly. However, after filling out an utterly ridiculous amount of paperwork and sending the Wirefly rebate in to them in a very specific date window (That they require), I waited... 4, 6, 8, 12 weeks No Rebate... I tracked my rebate on their site only to be informed that the paperwork did not arrive in the date window required... There is no listed number to call them to resolve this issue. After trial and error on their complicated phone system I finally got thru to them. I spoke to a 'manager' on numerous occasions only to be given no definitive answer as to why I hadn't received my rebate nor could they tell me if I would ever receive it. They would say "it's being reviewed..." yeah right.
I have copies of all my paper work with date that fall within their requirements. Wirefly customer service is a joke, they are great when you want to buy, but after that forget it! I seriously doubt that I will ever get my rebate from Wirefly, can anyone say CLASS ACTION LAWSUIT!
This is fraud by design. These guys are shady and dishonest, and deserve to be punished by the market. Take my advice. STAY AWAY!!!
PS- The trick to getting thru to their phone system to an actual person (not that it will do you any good...) is this.
Simply do nothing in response to the questions, after the 2nd question you will get a live (yet brain dead) customer service person. How do these people sleep at night...
PSS-It?s been a year now and still nothing! My contract is up and I?m moving on, purchasing from an actual storefront retailer this time.