What is happening is that you are being asked for your passphrase from the wireless router. If you don't know what it is then you are going to have to reset your wireless router to defaults, access the router and re configure your router with a new passphrase. (after you reset it security will be disabled.)this information available from your routers manufacturer. (usually the default password to access the router is on the bottom of the router)Keep in mind that there is one password to access the router and another password for wireless access. Just use the net or call tech support they can tell you how to reset your router.