Sorry to hear that. Was it the 2nd gen Zune or the 1st?
I HATE MY ZUNE AND MICROSOFT!
Here is my Zune horror story:
Earlier this month, my Zune player?s screen imploded (the player was a Christmas gift). I contacted the Zune customer service, the gentleman that I spoke to ask me a series of questions about my player, two of which were if there were scratches or cracks on the screen and if I had dropped the player ? my answer was no. He assured me that if there was no damage to the screen that it was an internal problem and that it would either be repaired or replaced under warranty. He opened a case and informed me that he would be sending me a package to return the player. I received the return mailer, packaged up the player and took it to Fed Ex for shipping. I expected to receive back my player repaired or a reconditioned player as a replacement in the event that it could not be repaired.
So, you can understand my surprise when at 9:45pm on April 2nd I received a call from Jeff, an employee at the warranty repair center and was told that that the problem with my player was not covered under warranty and that they would be doing NOTHING to correct the problem! When I expressed my anger to Jeff and ask why, he replied that ?cracked? screens are not covered in the warranty, and in fact are not covered by any company in the industry. I told Jeff that my screen wasn?t cracked that there was no damage to the outside of the screen or the case. He informed me that it was internally damaged, and that they would not be repairing or replacing it, I ask to speak to his supervisor. Jessie (Jeff?s supervisor) came to the phone and said that same thing as Jeff. When I ask that my player be returned, with a written explanation of what was wrong with it and why they would not repair it, I was told by Jessie that they could return my player but would not give me a written explanation of the problem.
I have read the warranty and do not find were internal screen problems are not covered. I have always been happy with the Microsoft products that I have had in the pass, and cannot believe in the poor quality of the Zune player. My husband spent $350 for my player and accessories and it lasted 3 months! That is a poorly made product! Since Zune (Microsoft) is going to do nothing I plan to report this to Consumer Affairs, my local news and papers, and posted it on any website or message board that I can!
ZUNE PLAYERS ARE PIECES OF SH_T! ? MICROSOFT DOES NOT STAND BEHIND THEIR PRODUCTS AND EVERYONE SHOULD BY AN I-POD!!!! This is the last Microsoft product I will buy!!!!