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Question

Doing the update on a Samsung ES60UN8000

by Dec 10, 2012 7:49PM PST

I bought the ES60UN8000 a little over a month ago - worked great first day did the update and boom.... nothing cycling on and off, vertical bars on the TV, they came and changed a board, did update and boom.. same thing they came and replaced another board, did update boom.... same thing - they are now replacing the TV - had it for a month watched maybe 6 hrs of TV. But I am afraid to do the update - now I paid $3000 for this dang TV - anyone know of any issues like that? I have my verizon box going into a Denon receiver for picture and sound and then to the TV but that is how I had my old TV - any known issues with that???
Please email me if you have any responses to this
dlcama@verizon.net

Discussion is locked

3 Posts
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Clarification Request
Doing the update on a Samsung UN60ES8000
by ayerdua Dec 11, 2012 7:04AM PST

well would have been nice if I had the right model # - I actually have 3 transaction #
411701564, 4117168594 and 4117992800 but I don't know that I mentioned it was after the updates. got the new TV today and so far so good but only on for about 30 minutes!!

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Answer
Re: Doing the update on a Samsung UN60ES8000
by Samsung staff Dec 11, 2012 2:59AM PST

Hi ayerdua,

I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.

Regards,
HD Tech

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Answer
Re: Doing the update on a Samsung ES60UN8000
by Samsung staff Dec 11, 2012 3:06AM PST

Hi ayerdua,

I see that someone from our social media department has contacted you. If you have any further questions, I'd be happy to help.

HD Tech

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