TVs & Home Theaters forum

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Does Sharp Have Something to HIDE?

by bizclub8 / July 3, 2006 5:38 AM PDT

We bought a Sharp LC45 about six months ago and found out that Sharp was intentionally hiding the fact that in certain areas the TV Guide On Screen Function simply did not work. After being mislead by their customer service for quite some time about this issue, and after having the set taken to an "authorized repair center" for an unsuccesful attempt to upgrade software, Sharp finally offered to refund our TV's purchase price.

Sharp dragged out its refund offer for months, so we sued. Sharp finally reimbursed us last week for the defective set. We celebrated the day it was picked up, since we had wasted over 25 hours of time wasted money on delivery and set up costs.

What we find most interesting is that the biggest issue in the lawsuit settlement was that Sharp wanted the terms of the settlement to be kept confidential and did not want to be "disparaged" on the internet or otherwise.

Are they kidding? Just to get your cost back for a defective TV?

As you can see by this post, they gave up on their "interesting" settlement demands.

Does Sharp have something it wants to hide? We already own two Sharp TVs, but will never buy another one of their products.

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by Riverledge / July 3, 2006 12:50 PM PDT

really a minor concern when it comes to watching the

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Thanks For Informing Us
by RoadRunner6 / July 3, 2006 5:05 PM PDT

Posts like yours spread the "good news" about companies like Sharp that don't understand customer service. The most successful companies do.

I will add Sharp to Bose on my list of electronics companies that don't get a dime of my future business.

Thanks for passing on your experience. Wouldn't a simple disclaimer on their product that the TV Guide feature didn't work in some markets have sufficed? I have the TV Guide feature on my Panny DVR's and in my opinion it is a pain in the **** and not worth a dime anyway.


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