Question

Does not receive WAN IP address from fiber modem

May 8, 2018 7:04AM PDT

I am installing a new router. It seems that the router dont receive an IP address from the fiber modem. My ISP says that the modem is providing a dynamic IP address.

From the router GUI:
Cable Status: Connected
Connection Type: Dynamic IP (DHCP)
Network Status: Connecting
Connection Uptime: 0 Day 0 Hour 0 Min 0 Sec
MAC Address: 74:DA:DA:52:7A:6D
IP Address: Not Available
Subnet Mask: Not Available
Default Gateway: Not Available
Primary DNS Server:Not Available
Secondary DNS Server: Not Available

I dont know where to look so any help will be appreciated.

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Answer
Sounds like it's back to the ISP.
May 8, 2018 8:05AM PDT

There's nothing here to work except to confirm it's down but no reason why.

In closing, without a make and model I can't look to see if others are reporting same issue.

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Problem solved
May 9, 2018 3:58AM PDT

The router is now connected to the internet after the cables has been connected over night.

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