It was a 3 month old G62. I discovered a bug in the BIOS that caused it to not boot when a smart phone was plugged in. I called it in and let HP do anything they wanted and finally after 8+ hours on the phone letting try and try, they shipped a box for it to be returned for repair.
That was the last day that laptop worked for me.
They service swapped motherboards, and the unit on return would lock up in minutes. More calls and HP responded with "that's all we can do."
Left with a dead laptop, I share my story from time to time. 9 months later a HP Social rep noticed this and asked for details which I gladly supplied. Timing was a bit late since a few weeks earlier I cleaned out the closet and disposed of the dead machine.
HP may be making laptops but none I can use because of their failed services.
--> What else came out of this is that if you find a bug like this, HP can't fix it because they "buy" the BIOS. Since they buy it, they can't correct issues.
For me, that's 2 strikes and I won't wait for strike 3.
Bob