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Document stuck in queueand won't print in Windows 7

by yankinchino / December 9, 2009 10:14 AM PST

I am using a new HP DV7-3060US laptop, with Windows7 Home Premium 64 Bit, on a wireless home network with a Netgear WNR3500 router. I am printing to an HP Officejet 5500 which is on a Netgear PS121 multifunction USB print server. I had been able to print for two weeks but now I can?t. I cannot delete a document from the print queue, and spoolsv.exe is taking 50% of CPU. The issue seemed to arise after I changed the router SSID and passwords and around the same time the PS121 print server software was installed on a second older laptop running Win XP. I uninstalled the PS121 software from the laptop and reinstalled using Netgear?s install Wizard. I could print a test page after installation. However, I cannot print any other document after installation. I have stopped the print spool service, deleted the 2 files on windows/system32/spool/printers and restarted the spool service. When I retry printing, using a simple text document, I get the same results - document stuck in the queue. Also, the PS121 wizard software is listed in the start menu\all programs, but I cannot open the software as Windows cannot find it. I reinstalled it a second time with the same results. Any ideas?

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2 ideas.
by R. Proffitt Forum moderator / December 9, 2009 11:42 PM PST
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Document stuck in print queue - thanks Bob
by yankinchino / December 11, 2009 11:23 AM PST
In reply to: 2 ideas.

Thanks Bob. Regarding your suggestion #1 [stop the print spooler], isn't that the same thing as what I did when I stopped the service? or is there another way to stop the spooler? Your suggestion #2 is not a preferred option. I have three users in the house and I don't want to rely another PC to be powered-on and cooperating. Thanks again.

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1. Not exactly.
by R. Proffitt Forum moderator / December 11, 2009 12:26 PM PST

Sorry the forum ate the link but besides stopping the service you find you get to delete the file in the queue.

2. Sometimes we have to bow to the inevitable. Or go with what works or install a print server.

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check compatibility and network setup
by TaraS_WinTeam / December 10, 2009 8:29 AM PST
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Document stuck in print queue in Win 7 - thanks Tara
by yankinchino / December 11, 2009 11:40 AM PST

Thanks Tara. I don't believe my network setup is an issue because: 1) I am successfully connected to the internet and 2) I can print a test page after intalling the print server using its wizard. I'm guessing that the test page bypassed the spooler because it was printed directly via the print server install wizard - just a guess. I have found several articles on the internet documenting spoolsv.exe errors in WinXp [and prior versions] that recommend a fix, but I hesitate to pursue those because they are not Win 7 specific. If you have any further input I would appreciate it. Thanks much for the help.

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more questions...
by TaraS_WinTeam / December 12, 2009 1:32 PM PST
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