My wife preordered Gear S2 from Best buy on October 2015 as early Christmas present. I got it all connected to my S6 and been using it since without any problems, I activate reactivation lock with my Samsung account in case if i get lost it, i bought watch face from samsung as well and it's been pleasant experience untll it started to often freezes.
So i went into gear s2 setting and reset the device (there is two reset option), and after wipe out device by easy or quick reset, when i try to connect back together, it says reactivation lock is active and it does not match my samsung account which i activated with my account!!
Let me tell you about my samsung account. I been using it for years, matter of fact, i been using only Samsung devices since 2010. Vibrant, s2, s4, note3, note4, tablet 10.1 note 2014 edition, two smart tv (one of them is 3D), and i even have kitchenwares, a stove on black friday. I been only loyal to this company.
I called 1800-samsung to get this resolved,... This is just too long story to write, so i would make this simple.
1. It took three weeks to get my serial number of s2.
2.talk to representative more than 1hours some times 2hours tell my issues
3. Make me do useless troubleshooting such as change password account every time i call.
4. They transfer me to country like Philliphian or some where in Europe when i ask them for superviser or manager to escalate the case.
Just horrible nightmare for 3 weeks.
My issue was very simple. Presumably defective s2 does not recognize my samsung account which i activate this reactivation lock and only if they have ways to find which account is link to s2 by serial number. Which they don't. So technically, only solution from them is recall the samsung account which matches reactivation is origionally activated with. In this case it's only ME!!!!!
I actually bought face watch for crying out loud!!
After 3weeks of hell, one of the rep suggested to send the device in for the repair and will wipe out eveything inside and send it back. 'Finally!! Someone actually listens!!' which i thought. They send me a ups label to send in, so i did.
Upon receiving, in two days of repairing, they send back the device without doing any work on my phone because it has reactivation lock on it. WHICH IS THE REASON I SEND THE DEVICE IN FOR!!!! I finally talk to superviser finally for this incident and explaining device shouldnt sent in... And they don't have any ways to go about this. My wife's $359.99 plus tax is going down to drain.
Most crazy thing is no one in Bestbuy can help me with this nor no one in Samsung thinks this is defective item.
You know, Most craziest thing is Samsung has absolutely no solution is case like this. They cannot even able to tell which account is link to the device, so i cannot even make my case to say this device is defective.
In the name of super brand, no one thought of resolution to this problem.
I am a platinum member of Samsung account...whatever that means. This is my last device with Samsung and im not coming back.
I only been loyal customer to Samsung and i need a company who can be loyal to their customer instead of taking money and run off.
Do get me wrong. Samsung has great product... But they are simply unfinished product in case like this.
Do me a favor, dont buy their product. I will spend my precious money to loyal company.
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