Sorry about that. Responses are now possible in this thread on this topic.
In response to several complaints here with regards to some instances of Samsung DLP units having a "white dot problem", I've been looking for ways to escalate the issue to those who have the ability to make a difference. We've been authorized to accept up to 50 people** who step forward with the problem to have it inspected and repaired for free. Regardless of warranty status, age of the unit, or past denial. If you have white dots or a screen picture that looks like this:
Please send the following information to an email account that I've set up for just this purpose. One of the product specialists will be compiling the information and assisting with setting up the service for your unit.
This is NOT for ANY OTHER ISSUE besides non-moving WHITE DOTS. I'm sorry if you have a different issue with a DLP set (turns off, lamp is bad, noise, etc), but submitting a non-white-dot issue hurts the program and the people affected. And if a different symptom is discovered than white dots, it will not be repaired. If you have a symptom other than this, please call 800-SAMSUNG and have the unit inspected.
Please do not post ANY personal information in the forums.
-C|Net User Name (if applicable)
-First and Last Name
-A phone number (preferably cell)
-Transaction number (if you don't have one, call 800-SAMSUNG to get one - mention CNET or "the forum" as they should be aware and be able to give out a transaction number for the call. Explain the problem so they can log the issue)
-Model number, Serial number, and Version number. This can be found on the right side of the TV.
-A clear digital picture showing your problem.
**CNet users with post history will get first priority. Submissions with pictures also get priority. Then new C|Net Users, then "all others". I'm sorry if this sounds preferential, but these are the people who have interacted with us to inform us of the issue, and some of which I have attempted to assist. That's my decision for the benefit of the forum community. That said, we do want participation, as the more issues that are brought forward allows us to focus on this issue. I figure this information will be shared outside of the CNet forum, and I don't discourage that, though not everybody who submits may get served in this initial exploration of the issue.
U.S. Customers only.
Emails not pertaining to this issue will be deleted, please ask your questions in the forums.
We reserve the right to stop, modify or change this program at any time.