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General discussion

Display will not come out of sleep mode

by Nanab2 Jun 18, 2009 8:50PM PDT

HP dv9410us Vista
When my notebook goes into sleep mode, the display will not come back on. I power off and then when I power back on, the notebook will start to boot then shuts down & reboots. I have to push the power button several times before it will finally boot up. Once it is on it works fine.

Any suggestions on how to fix?

Discussion is locked

5 Posts
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New enough to still have warranty?
by Kees Bakker Jun 18, 2009 9:01PM PDT

Then contact HP customer support for a repair.

Kees

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Yes
by Nanab2 Jun 18, 2009 9:15PM PDT

They want me to mail it to them and I'm just not comfortable shipping it off.

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You need to know.
by r. proffitt Former Forum moderator Jun 18, 2009 10:09PM PDT

The dv6000 and 9000 line do that too often. HP is swapping main boards. The only fix I know of.
Bob

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Safety of information
by Nanab2 Jun 19, 2009 8:29AM PDT

Will my personal items (financial records) be safe. That is my biggest concern. Is there something I should do besides backing up my computer before shipping?

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Just so you know.
by r. proffitt Former Forum moderator Jun 19, 2009 9:18AM PDT

Not once has the machine returned with the user's data. Hp and many companies will reload the drive with the factory image.

Is your data safe? Why take the chance? Wipe the drive before it leaves.
Bob

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