Computer Help forum


display problem after videocard driver update

by pihvi / May 29, 2015 2:29 AM PDT

So, i just got windows 7 premium, and i had to get new drivers for my AMD graphics card.

I went to: Control panel/System/Device manager and did an automatic update from there.

I restarted my computer normally.

The problem is, that there is no toolbar, no icons, nothing but my wallpaper, which is almost a square.

i pressed Ctrl+alt+del, nothing but a black screen.
Right-click still works, but i can't go to the Amd control center.

Please help me with this problem, i really need this computer..

Thank you

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Try driver rollback.
by R. Proffitt Forum moderator / May 29, 2015 2:33 AM PDT
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by pihvi / May 29, 2015 2:39 AM PDT
In reply to: Try driver rollback.

Sorry, i already did that. i need to know how i can update the drivers reliably Silly
i think my graphic card is an adm radeon 5*** series.

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In your case you can't.
by R. Proffitt Forum moderator / May 29, 2015 2:41 AM PDT
In reply to: thanks

Since you don't know your make/model card you can't update the drivers reliably. And those driver update apps are full of venom and snakes.

-> Why do this? What's driving you to do this?

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by pihvi / May 29, 2015 2:50 AM PDT

My graphics card is an AMD radeon HD 5xxx series PCIe.
I used the automatic graphics card detecter and updater from AMD's website, same result.

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to be more accurate
by pihvi / May 29, 2015 2:53 AM PDT
In reply to: here

it's an AMD radeon HD 5570.

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Some of those are like that.
by R. Proffitt Forum moderator / May 29, 2015 3:11 AM PDT
In reply to: to be more accurate

AMD does not make video cards. Look for Sapphire, Taxas, Muta etc.

Since you don't have the make and full model, updates usually crash and burn.

This area is the PC's Achilles heel.

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by pihvi / May 29, 2015 3:17 AM PDT

I didn't mean video card, i meqnt graphics card.
How come it updated fine before i got my MSI motherboard?

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For most.
by R. Proffitt Forum moderator / May 29, 2015 3:23 AM PDT
In reply to: thanks

Video card = Graphics card.

As to motherboard changes, we have to consider more than the video card maker.

When we change a motherboard a new windows install means we get to deal with motherboard driver packages. The person who did the motherboard change should have but not always does that step.

So now we are in for 2 areas of mystery.

1. Make of the video or graphics card.
2. If the new motherboard chipset drivers and apps are installed.

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by pihvi / May 29, 2015 4:02 AM PDT
In reply to: For most.

i have updated all the drivers that came with the motherboard except 2, VGA and Storage, which were grayed out.
Could this have something to do with the problem?

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If Windows wasn't reinstalled.
by R. Proffitt Forum moderator / May 29, 2015 4:18 AM PDT
In reply to: thanks

Yes. Your machine's maker or the motherboard maker should address that area.

Windows is pretty bad when you change the MB.

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