Samsung forum

Question

Display issue gets 2 horizontal lines on the Screen.

I'm Ivan Thomas Vincent from India one of your member for Samsung products i have home appliances and Mobile phone of Samsung because i believe in Samsung and its innovations however this time i'm bit disappointed because i own a new LCD TV around about 15 to 18 months and last evening when i switched on the LCD i could see two horizontal lines in middle of the Screen so i thought of calling Service Desk Customer support to log a case for this issue which i did and Field Engineer came at my house to check the issue he came up with solution after testing that Panel of the LCD needs to be changed which will cost me half the price of the LCD which i purchased few months ago that was (27000/-)*INR i was shock to hear that however if this LCD performance is not good i would appreciate for a replacement or please help me for negotiation with replacement.Kindly check the attachment for the photo of faulty hardware.

Product Code Sequence Number Model Name Serial Number Purchase Date
VDE 1 LA40C530F1RMXL 20111020

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Clarification Request
Display issue gets 2 vertical lines on the Screen.

In reply to: Display issue gets 2 horizontal lines on the Screen.

Hello,

I need support with this issue is there some where i can get replacement or repair of my LCD.

All Answers

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Answer
Hello over there

In reply to: Display issue gets 2 horizontal lines on the Screen.

ivanv07,

Glad to have you drop by. But just so you know, this forum is meant to mainly support US products and customers. And as you said, you're from India. So while I can't help you directly, if you want Samsung help, here's the Samsung India portal for support: http://www.samsung.com/in/support/main/supportMain.do

-- HD Tech

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Display issue gets 2 vertical lines on the Screen

In reply to: Hello over there

Hi Tech,

Thank you for showing me a way out of this issue,hope i get some support.
Regards
Ivan.

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