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Dish Network, now I'm. . .

pissed.

I've had DN since '95, loyal customer. Own my own 811 HD receivers, no contract. About two months ago one of the 811s died. Called DN, they sent out a new 211 HD receiver and replaced the dish and I upgraded to the newer HD package, 75 bucks and a two year contract. Works great on the 211 and the 811s. Programmed everything in the 211, favorites and local channels (OTA antenna running through it) watched all day and turned it off an night. Next day the 211 would not lock on to the satellite. Called them back, they sent out a tech with a new 211. Programmed it again, worked great. Next day, same-same. Called and pitched a fit, tech came out again. Figured out if he hit the reset it would lock on. PITA.

But it worked for a week, no problems. Then wife said, where are the local channels? Programmed the local channels and guess what next day.

Found out that it would work until I programmed the local channels 'cause they were dropped after a reset. Called and pitched a fit, worked with Tech Support, and he decided there was bug in the firmware and would report it. Have I heard back about a bug fix? Hell no!

Got home today and DN called telling me the 811s would not work after August (MPEG2 to MPEG4 conversion) and they will upgrade my 811s to 211s for free. I said I had a 211 that didn't work with local channels and explained the problem!!! He stammered and said he'd send a tech out to fix it. I told him that three techs and a supervisor had already been out, I'm on my third receiver, and that an on-the-phone tech said there was a firmware bug.

So now I'm pissed. I told him that I have Comcast/Time Warner/Road Runner (whatever) cable in the back and FiOS in the front and that I'd call him back. I don't want to leave DN but I also want receivers that will work.

Whew!

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Job security

In reply to: Dish Network, now I'm. . .

Go with Fios. We(they/VZ)are suppose to start tearing up my neighborhood in a couple of weeks. Sort of looking forward to it. Have only experienced it on small screen in the C.O. Looks pretty good. We/they have a 30 or 90 day free cancellation period if you decide you don't want it.
Here in my town, everybody is signing on because they hate Charter and some aren't allowed satellite dishes on the bldg.s they live in.
I have also read where DVRs weren't recording in HD with some providers. I brought that up to some techs, they say VZ is going to start recieving and installing new receivers that do so. I guess it has to do with memory on the hard drives.

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Dish network

In reply to: Dish Network, now I'm. . .

At least you do not have to "automatically" resign a contract after your receiver fails to function. I am on my second dvr,which has malfunctioned, through directv. I have two choices with directv, I can call directv for another dvr, but the company will add another two year contract to my account without asking. Or I can purchase the receiver from bestbuy ($230.00) and still keep my original contract. Either way, I am coming out of my pockets. When the dvr is working, it is great. But when something is wrong, I will have to pay more to get it fixed.I am not doing either of the 2 options, I am cancelling my subscription, and going with dish network. At least I am able to pay monthly without signing a contract. Even though you are upset with you receivers not working, I would be to, but at least dishnetwork is offering to give you more receivers without charging you an extra fee. Hope everything works out.

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How bad is HD from digital cable?

In reply to: Dish network

I'm tired of getting the run-around with Dish and can't imagine DirecTV is any different. Cable is more reliable but is the High Def programming that bad?? I have never seen HD from cable so wouldn't know. Also, if I have a problem with cable service, they can usually get someone out the same day that I call. (It may be between 9am and 5pm but it's still the same day.) I recently had a problem with my Dish being knocked out of alignment and the earliest that Dish could get someone out was 3 weeks from the day I called...and a $100. charge. So much for customer service. Just tired of it.

Thanks.

grc

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HD TV

In reply to: How bad is HD from digital cable?

I thought that cable is more expensive than satellite? Also I was told by dish that if I have the service plan, $4.99 a month, any technical difficulties will be taken care with no extra charge. Did you have the protection Plan? Are you telling that dish is not worth switching to? Let me know what I am getting into. Thanks

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Dish is great...

In reply to: HD TV

If everything is working like it should. God forbid that you ever have an issue though. You'll be on the phone for hours and will have talked to 10 different people, all of which will have NO idea on how to fix your problem. Their customer service sucks, but then again...who's dosen't? I DO have their "Service Plan?" but it is very vague. You get roped into all of these extra little options that they throw at you that are absolutely worthless..but it may save you a few bucks for 6 months. Read the extra fine small print before you sign anything.
Good programming and great picture. Just pray there aren't any issues. And if you live in a wet climate that gets a lot of rain...forget it. You'll be out without service until the rain stops. Just the nature of the beast.

Good Luck.

grc

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Satellite

In reply to: Dish is great...

Thank you for the reply. I am getting my Dish network satellite installed on wednesday and cancelling my directv account. I will be on a month to month payment plan, just in case something goes wrong. Once again thanks

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Cable is questionable too

In reply to: How bad is HD from digital cable?

but it depends on provider. TW has some pretty bad CS. Cox is much better (though they USED to be very bad). The latter costs even more, but looks significantly better.

I haven't had tv since the beginning of the year. One day, I may get a cheap flat panel and add OTA, throw it in a BR. Just a PJ for now, only movies.

anyways, grc, dont expect great CS elsewhere... but if you do cable, you rent the box, and can always trade it in. They send you a box, and you return the box with the old cable box...

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WITH POSTS LIKE THESE I'M ALMOST GLAD TO BE STUCK...........

In reply to: Dish Network, now I'm. . .

WITH COMCAST; ALTHOUGH EVERY MONTHLY BILL FEELS LIKE A MUGGING.

I HAVE TWO HDTVS BOTH WITH MOTOROLA CABLECARDS INSTALLED SO I DON'T PAY FOR BOXES OR REMOTES.

The 720P, is quite decent and 1080i programming is excellent. Our local

(BOSTON) ABC affiliate WCVB has been producing all of it's newscasts

in HDTV since May 2007; almost makes the news worth watching!!!

Living in a historic building we are not permitted to have SAT Dishes

of any kind; or outdoor antennas. Best to all in similar situations.

Riverledge.

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Comcast

In reply to: WITH POSTS LIKE THESE I'M ALMOST GLAD TO BE STUCK...........

Yeah, I know how you feel about being overcharged for Comcast digital cable. My cable package costs $99 a month and the only premium channel I get is the HBO package.

I pray that FiOS comes to my area after I move to Denver this August.

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Make them replace the LNB

In reply to: Dish Network, now I'm. . .

I went through a situation eerily similar to what you are describing. Replacing receivers and cables and several service calls.
Problem was fixed when they replaced the LNB they had installed when they upgraded the receiver. It was defective, but it would work for a day, or a week, etc. when the receivers were replaced, which led to the delay in discovering a fix.

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