I really hope there is someone from Samsung Customer Service who monitors this forum
RSGFUBP Serial SN B13143CS300017A
6 months later the dealer offers LESS that 50% of the purchase price on a Samsung agreed warranty return!
Samsung Europe has a big problem, something that could easily destroy its reputation
I purchased an American fridge freezer from a local supplier, I paid 1450 for it. It developed a huge crack around the main inner lining. The local dealer returned it Samsung after months of excuses. The dealers then send me an email telling me Samsung have accepted the warranty claim and he can offer to refund me 1300 of the original cost because he had to cover transport back to samsung! By this time I had already been and purchased another Samsung fridge freezer. We visited to store to collect the payment reluctantly. On arrival we were told we could only take ex-display store goods to the valve of 1300! We were disgusted. We purchased this fridge freezer here in France so our problems are only multiplied. However I did get to speak to customer services who confirmed Samsung were going to refund, as the fridge freezer was in fact faulty, this payment was made directly to the to the supplier. The supplier has been refunded his stock price (yes and he has even insulated my intelligence by furnishing me with a copy). Today I receive notification that he will refund only 668...why?a breakdown was included, 24.50 to collect from my home to his shop, and a whopping €152.88 for shipping and "messages" to and from Samsung...he has then added other charges of €98.02!
Come on Samsung, get your dealer network sorted out...people like this should not be allowed to resell your products. I can see no other choice but to have to take this to court, being english and retired to france it is a huge problem, I had really hoped that by buying samsung I would get some decent customer service. Please prove to me that I can still have faith in your products
Maybe someone can give me a method of contact that will get me somewhere other than an automated telephone system
Many thanks in advance

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