Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Rant

Disappointing Built - Chef's Collection RF34H9960 fridge

Feb 4, 2015 10:55AM PST

We bought this fridge back in July 2014. The doors came in misaligned. One of the door is off by 1/2". We finally got the door replaced in Oct 2014, but the door is still not flush with other doors. I had made numberless call to Samsung since then, but no progress at all. The "Executive Customer Relationship Department" always told me that they will call me but they'd never done. They just kept me waiting every time I called and waste 30min on the phone.

This product is such a disappointment. If the quality control can miss such an obvious thing, I can't imagine what kind of quality control they have for the part we don't see.

Save your money and get something cheaper. The build quality doesn't live up to its price tag and as a top of the line product.

First and the last product for me from Samsung.

Discussion is locked

- Collapse -
Re: Disappointing Built...
Feb 6, 2015 11:56PM PST

I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.

Regards,
HD Tech

- Collapse -
Ticket#
Feb 7, 2015 2:39AM PST

Here's the ticket # 4127917396

- Collapse -
Re: Ticket #
Feb 7, 2015 10:53PM PST

I'm sorry I was unable to pull anything up with the Transaction number you provided. If you don't mind, please send your complete product and contact information to our Support Form: http://smsn.us/SamsungSupportUSA so that we may reach out to you directly. I would love the opportunity to look into this further for you!

Regards,
HD Tech

- Collapse -
Canada ?
Feb 8, 2015 1:11AM PST

I live in Canada maybe that's why you can't find it? Any Canadian rep here?

- Collapse -
Re: Canada
Feb 8, 2015 4:51AM PST
- Collapse -
Crappy service.
Feb 8, 2015 11:41AM PST

The Canadian customer service sucks. I phone them numberless time and they don't call me back AT ALL. I got into the same loop every time I call. Call, wait for 20min to get to the ECS department, wait for another 10 min for them to review the notes, been told they report again/will hear from them in 48hrs, and I had never got a phone call. I will call after a whole week and repeat the whole process over again and again.

I absolutely sick of this crappy service and will never buy anything from Samsung again.