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General discussion

disapointed: Samsung's Support Service

Jul 22, 2017 6:10AM PDT

Actually, I have a series 8 TV with model code UE60KS8000 and recently I contacted Samsung’s support for an HDMI problem. After updating the TV OS, it was unable to detect any HDMI device (PlayStation, PC&hellipWink. After a quick diagnostic, the technician said there is a motherboard issue, and we have to change it.
After two days, the TV was back but with an UE60KS7000 instead of UE60KS8000. I contacted the Samsung’s support, and I had as answer that both models (series 8 and series 7) have actually the same motherboard!!! When in checking in Internet, I found that at least series 8 have a CPU with 1,2Ghz frequency and series 7 have 1Ghz!
Also, the TV is unable to load conditions terms when trying to launch the APPS program.
So, is this is a matter with TV parameters or is this a real problem of hardware? I just, can’t accept this situation, because for me, they changed a big component for a new model with one from a previous other.

Discussion is locked

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I'd be happy it works
Jul 22, 2017 6:51AM PDT

and why would I want the same model if it was a failure? Who know why the motherboard failed? It could have been the other CPU which lead to it's failure.

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I'd be happy it works, too
Jul 22, 2017 7:50AM PDT

The problem it doesn't work, now I can connect to HDMI devices but the tv it's unusable for it self.
I don't know the technical issues of the motherboard change, but for me it's a matter of honesty. I paid for a series 8 tv, so I'm expecting what I paid for.
When I play PlayStation 4 pro, I get a black screen for 1 or 2 seconds after this replacement. So the difference between both motherboard in terms of CPU frequency, with five a time response of 10 ms for series 8 and 15 ms for series 7 is notable when playing a 4k game in playstation.