A toner cart does alot for what it is. Besides a toner supply it has a shutter, wiper, mylar film(can be marred), and mech. assy. to mesh to the gears. During S/H it may have dropped some toner and/or got loose, etc.. Especially true if the toner cart was shipped already installed. Usually, a new toner cart fixes many a typical problem, however not all. You should use the wiper(green?, review manual) that you use to wipe down the area via some track. Vacuum out the immediate area. Be sure the gearing has no foreign objects and the toner cart fully seats. That no mess or damage is found in the "fuser area" as well as use of so-called "cleaner paper" for fine cleaning. In no way may this fix you problems, besides a cart replacement, but you can say, you did this and that. Remember, shipping a heavy object like a prtr. can be handled rough or at least not as well as like. However, if still unhappy, return the prtr. Yeah, you may not find another low-usage unit, but you can't have your cake and eat too, otherwise you'll be stuck with it.

tada -----Willy Shocked