Dump them as fast as you can I am next week I have been with them over 4 years and now going to dsl with my phone company. I have had nothind but trouble with them from the get go I have at least 300 case ids now. There tech. support is the worst I have ever had thank god for the phone company. the best download speed I could get was 688 with the new one it will be 1.5MB. I had to use direcway at first that was all I could get.