No doubt they have a lot to say at there website, but can you tell the forum what steps from what page you followed. We're really not clairvoyant here.
Also very useful would be more information on:
- what happens if you try to connect to a secure page (exact error messages) and what exactly you mean with 'harder then ever'
- anything remarkable (such as unexpected messages) you got when following 'all the steps'
I assume that with 'secure sites' you mean sites requesting the https-protocol? If anything else, please explain.
It might be necessary for you to contact the helpdesk (and especially the more advanced specialists there) again, and it would surely help them (and you) if you had all these details I ask for ready for them also.
I know nothing of satellite communication, nor of https:. It's just my general experience on these forums that makes me ask for these clarifications. They would surely help any specialists we've got here.