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Direcway Broadband Connection

by Graceamerica / December 2, 2003 9:30 AM PST

I have an internet connection through Direcway satellite. My operating system is Windows XP Pro.
Since the satellite was setup I have had nothing but
problems in connecting to secure web pages. Last night
they finally gave my case to an "advanced specialist".
As soon as he came on the phone, after I had held for
30 minutes, he told me it was a Microsoft Windows XP
problem and not with Direcway. He told me to go to
their website and see what they had to say. I did that
and followed all the steps and now it is harder than
ever to go to any secure site. I am not a computer
person and I just don't know what to do next.
Does anyone know how to fix this?
Thanks
Grace

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More details please.
by Kees Bakker / December 2, 2003 8:54 PM PST
go to their website and see what they had to say. I did that and followed all the steps

No doubt they have a lot to say at there website, but can you tell the forum what steps from what page you followed. We're really not clairvoyant here.

Also very useful would be more information on:
- what happens if you try to connect to a secure page (exact error messages) and what exactly you mean with 'harder then ever'
- anything remarkable (such as unexpected messages) you got when following 'all the steps'

I assume that with 'secure sites' you mean sites requesting the https-protocol? If anything else, please explain.

It might be necessary for you to contact the helpdesk (and especially the more advanced specialists there) again, and it would surely help them (and you) if you had all these details I ask for ready for them also.

I know nothing of satellite communication, nor of https:. It's just my general experience on these forums that makes me ask for these clarifications. They would surely help any specialists we've got here.


Kees
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Re:Direcway Broadband Connection
by sheilakmcd / January 7, 2004 10:00 PM PST

Which Direcway system do you have? 4000, 4020, 6000? And which service plan? Consumer, Professional, Business? Are you networked or is the Direcway only for the 1 computer? With this info we can probably solve your problem.

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Re: Direcway Broadband Connection
by sbandy / October 14, 2004 4:42 AM PDT

I have the same problem. I went throught the 99 steps on the Microsoft whitepaper that DirecWay sent me to after they washed their hands. No error, I just get the IE screen that the website is down, not found, or security set incorrectly.

I cannot get to https sites. I have narrowed it down to port 443, the https port. I can telnet to my secure sites (bank, etc) using port 443 and my old dialup ISP, but it times out trying to telnet on port 443 to secure sites when connected through DirecWay.

This is where I am with my troubleshooting. I have an open ticket and have called in several times, but the wait time to 2nd level support (after re-explaining the problem and my testing to level 1 again and again) is very long.

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Re: Direcway Broadband Connection
by sheilakmcd / October 14, 2004 9:12 PM PDT

Same response as before. You want help, you have to give more info.

Who is your service provider: Direcway or a reseller such as Earthlink, your RECC, etc.

What Direcway modem do you have: DW3000, DW4000, DW4200, DW6000

What level service did you buy: Consumer, Professional, etc.

What satellite and transponder are you on?

Modem hooked straight to stand-alone PC, or networked. If networked, exactly how?

What OS and browser you using?

Any firewall, and if so which one?

That's a start. Answer those and we can go from there.

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Re: Direcway Broadband Connection
by tatiacha / December 10, 2004 9:27 AM PST

I have Direcway now for around a month and have the same problem

direcway is my servive provider i have the DW6000 consumer level account

satellite and transponder I don't know i checked my direcway account site and info and didn't find that info anywhere is there a way for me to find that out that you know of?

we are on a network we had it hooked to a router with firewall then to a switch that wires up the whole house. We thought the router may be causing the problem so we took the router out of the systema nd hooked the DW6000 directly to the switch and there was no change.

we are using windows XP home or pro on all the computers in the house and the internet connection firewall is off and we use IE for the browser

and help would be appriciated.

Thanks Tatiacha

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Re: Direcway Broadband Connection
by tatiacha / December 10, 2004 9:39 AM PST

in addition I decided to check netscape after reading your post and it also won't give me access to the websites in question. In IE it just give the page cannot be displayed page in netscape though it gives the "The connection was refused when attempting contact with x site" error if that helps at all.

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Test
by compusolver / December 17, 2004 4:22 AM PST

Here's a test you can try to determine whether the issue pertains to your PC or your connection:

Take the computer to a place like Kinko's where they'll let you connect (usually for free) and test. If you can't access an https from there, then you know it has to do with your system and not the connection and vice versa.

Good luck.

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