I have been monitoring a Proshow Gold users group that has recently shown up. It is very active and has many helpful people.
Check their threads, I have seen questions similar to yours there.
If that does not solve your problem, use the Photodex email support:
I just tried the trial version of Proshow Gold 2.5. Everytime I try to do something with the software my computer freezes and I have to restart the computer. I have a fairly new Dell 8400, Windows XP Pro, 3.2G, 1GB SDRAM, 250GB HD. I've done numerous searches on this topic and read many discussion boards an am at a loss. The Proshow Gold was 1 of the top rated. But it appears it will not work for me. Any other suggestions? I'm new to digital and making slide shows. I want to burn them to DVD to play on other computers and TV and maybe someday digital projectors. I want to add text/music and be able to do transitions an user friendly is a big plus. This subject is like most things, ask 10 people and you get 10 varying opinions but help much appreciated!