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digital camera problems??

by BADBRAT / March 23, 2004 11:41 PM PST

im trying to reinstall my canon G2 digital camera, but its not showing up on my computer.
it loads the software but it doesn't appear anywhere, its not in the device manager, and its not listed under my computer, im running win xp, 512ram, pentium 3, any ideas?????? thanks
ps- ive deleted and cleared the recycle bin and tryed reinstalling, but get the same results

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Re:digital camera problems??
by glb613 / March 23, 2004 11:56 PM PST

Have you gone to the web site and check servce and support?

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Re:digital camera problems??
by R. Proffitt Forum moderator / March 23, 2004 11:57 PM PST

This is likely connected to an USB port? If so, there are two areas that can "gotcha."

1. You plugged it in before you loaded the software.
Usually I can fix this by unplugging the device and booting SAFE MODE. Find my way to the Device Manager, have it show all devices and delete the ? mark items or the unit in question.

2. The USB isn't enabled in the BIOS or other issues such as motherboard drivers noted at http://www.usbman.com

Remember that some USB items won't work until you install XP SP1.

Bob

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Re:Re:digital camera problems??
by BADBRAT / March 24, 2004 2:47 AM PST

i have sp1, usb is enabled in bios, i didn't plug it in before loading hardware, and it doesn't show up in the device manager.it doesn't show up anywhere exceptprogram files, any other idea's????
thanks for your help!!!!!!!!

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Next.
by R. Proffitt Forum moderator / March 24, 2004 3:06 AM PST

Test it on another machine and I did omit any "instructions" that come with said camera such as turning the camera on and such.

Bob

PS. It's not uncommon for USB ports to die. PCI USB cards are cheap fixes. If the camera works except for the USB, a cheap fix is a card reader.

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Re:Next.
by BADBRAT / March 24, 2004 8:26 AM PST
In reply to: Next.

thanks, i have 4 usb ports, 2 on the front and 2 in the back, I hooked it up to the one's in the back that i never use and it worked, thanks alot for the help!!!
ps- does a card reader let you save your pics to the computer????????? and again thanks!!!!!

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Since the front ports are non-operational...
by R. Proffitt Forum moderator / March 24, 2004 9:13 AM PST
In reply to: Re:Next.

If you ever get inside the machine, check that the cable from the front ports finds its way to the motherboard. And some motherboard BIOS let you disable those front ports. With so many BIOS out there, I can't tell you which menu to look at, but if you need to look into the issue again, you'll have two items to check.

I use a card reader since I didn't care to use the Canon software.

Bob

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Depends on . .
by Cursorcowboy / March 24, 2004 10:13 PM PST
In reply to: Re:Next.
ps- does a card reader let you save your pics to the computer?

the type used I suppose. The Delkin device I own acts just like another hard drive after loading the memory card.
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From the manual, ''Page 27''?
by Cursorcowboy / March 24, 2004 12:07 AM PST

From the [start] menu, click [Control Panel] and click the [Printers and Other Hardware] icon.

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