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Difficulty accessing the 'sign in' section of a web site

by Tom Thomson / May 15, 2008 10:00 PM PDT

I would be grateful for some help as I am having difficulty getting into the 'sign in' section of the web site of a well known bank to set up my internet account. I can access the web page no problem but when I click on the 'sign in' tab there is a delay and then a 'bloop' noise as though pop ups are being blocked. The bank have assured me that there is no problem at their end. I have disabled the pop up blocker for the site and cleared my search history but still no success. Any advice would be really welcome

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Try another browser to start with.
by Kees Bakker / May 15, 2008 10:16 PM PDT

Sometimes, it's an easy work-around.

If you now use IE, go to and download Firefox. If you now use Firefox, try IE.
It might help, and - if not - excludes some possible problems.


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Have you cleared your cookies?
by tekchallenged / May 15, 2008 10:33 PM PDT

When I get no progress like that, it is usually due to my having denied cookies for the site and I need to delete the "refusal setting" and allow it. If you use IE, I vaguely remember a setting somewhere about letting a page launch from another page. If you use IE, you might have a scout around for that (if my memory isn't deceiving me), it could have something to do with it.

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And if You're Using Windows XP...
by Grif Thomas Forum moderator / May 16, 2008 12:41 PM PDT
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Difficulty accessing the sign in section of a web site
by Tom Thomson / May 18, 2008 4:41 AM PDT

Many thanks for your suggestions - I tried clearing the 'cookies' and also 'Firefox' as opposed to Internet Explorer but neither worked. My daughter suggested holding down the control key whilst clicking on the sign in box - low and behold it worked!
Thanks again

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Re: signing in.
by Kees Bakker / May 18, 2008 5:06 AM PDT

That sounds like circumventing some popup-blocker. You didn't tell us about having blocked popups from this site. Why nog clear that setting?


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