Computer Help forum

General discussion

Did this computer company take advantage? Advice needed

by SHODANbeta / August 7, 2015 6:40 PM PDT

Recently I have been dealing with a nightmare regarding my new machine. I had a custom built computer made by a friend for $1500 (who is experienced at computer building). It was shipped to me through the post office, insured and protected, but when received it looked like someone had taken a baseball bat to it. I tried to file a claim and it failed. I took it to a repairman for appraisal who informed me the post office had gone in and meddled. He then recommended a company in town for the full repair.

The service cost over $600 and when I brought the computer home it seems things were changed. The cooling system put in by my friend didn't fit with the replaced CPU so it was replaced with a cheap fan. The original computer had all AMD parts but were replaced with Intel. The audio does not seem to work, as if it was hooked up incorrectly (headphones work but nothing else does). They said the screws that came with the case were incorrect and they used a drill for the new "proper" screws. In addition, and the worst part of this, was when I checked my graphics using dxdiag they replaced my fully functioning ATI R9 270x with an Intel HD Graphics 4600. In addition they did not return the graphics card with the other damaged parts and former cooling system.

I am at the end of my rope, I don't know what to do. To top it off the customer service there is extremely condescending and of no help. What is the legality of replacing parts without my consent and not returning the old ones? Do I have any rights in this case? Any help is greatly appreciated.

Thank you for your time and assistance.

Discussion is locked
You are posting a reply to: Did this computer company take advantage? Advice needed
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Did this computer company take advantage? Advice needed
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?