Networking & Wireless forum

General discussion

Dialup Modem stopped connecting to ISP

by jibuib / November 27, 2004 7:10 AM PST

Hi Gang.
My Modem DE5625 external V90 serial modem worked fine Wednesday night when I stopped work. When I attempted to dial my ISP Friday modem dials and gets as far as verifying password. Then it immediately disconnects with a 629 error (you have been disconnected from the computer you are dialing.) I contacted ISP and went through all the proceedure with him. Nothing worked. I carried this modem to a second machine and hooked it up. Same error message 629. I then created a dialup connection to another ISP in a different town and got the same error message. I uninstalled this modem and put my old one (HAYES 28.8 V34) back in place and it dials and hooks just fine. I then carried the DE5625 to a third computer and installed it. Diagnostics show modem working correctly however it will not hook to ISP on this computer either. It dials in and hooks their modem but doesn't negociate any protocols at their end according to their tech rep. Modem is approximately year and half old with no previous problems. Anyone have any idea what I need to do to get this back up and running?

Discussion is locked
You are posting a reply to: Dialup Modem stopped connecting to ISP
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Dialup Modem stopped connecting to ISP
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: Dialup Modem stopped connecting to ISP
by R. Proffitt Forum moderator / November 27, 2004 7:25 AM PST

Try this. Carry the modem around and forget where you left it last. Get another modem and install that to see if the new modem works.

Bob

Collapse -
Re: Dialup Modem stopped connecting to ISP
by jibuib / November 27, 2004 10:19 AM PST

Bob what do you have against Creative Modems? This one has worked flawlessly for almost a year.
I know another modem will work as I stated earlier in my post. This modem is still under warranty so I can get it replaced for just the shipping charges. However I would like to find out why it will dial in and hook the ISP modem just not negociate the correct protocols to allow it to connect.
Thanks for replying.
James

Collapse -
Same thing I have against ...
by R. Proffitt Forum moderator / November 27, 2004 10:27 AM PST

GE lightbulbs. I had one for about 2 years. Nothing I did made it work again. I tried another and it worked.

Bob

PS. Parts do expire. The only true test is to try antoher, which you did. If you feel the modem should be fixable, then write that in your post.

PPS. The most expensive modem I see listed is 25 bucks at http://www.compgeeks.com/products.asp?cat=MDM You can waste that much just testing the old one.

Collapse -
Re: Same thing I have against ...
by jibuib / November 27, 2004 11:20 AM PST

Thanks, I guess I'm just stubborn.
james

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?