2.) It ain't there/won't work. I fought and cried for hours. It won't work in XP. But you can copy (right click, drag, copy) the desktop icon connection to the Start menu, put it above Windows update. It's always accessible. This works in the Classic View, I don't know about the XP View.

1.) Still thinking about this. I had the same problem, and I fixed it, but I don't remember how (having a senior moment).