You have failed to tell her what her ISP is. In order to find out how they connect that information is vital. I use CompuServe dialup and don't use Internet Explorer to connect. I can use Internet Explorer to surf the web but prefer to use Mozilla Firefox.
Provide more information about her ISP and I'm sure someone here can help her.
Hope this helps.
I am setting up my sister's computer. she is running Win Me, 128 RAM, 30GHD, 56k modem. When I started this project, she had IE 5, or maybe 5.5. after cleaning everything up, I am now trying to set up IE 6 to, (when double clicked) to automatically dial out, connect and open up IE. I have talked to tech support for her ISP and they tell me that they way I have it configured that it has to work, but it doesn't. as it stands right now, as soon as I double click, IE opens, no dial up window shows and then I get the dns error. While it is there, I can go to dial up networking and connect from there. Any help will be greatly appreciated.