Windows Legacy OS forum

Question

Diagnosing crashes in Win XP (For a newbie)

I have XP and have been using it a long time, it's been very reliable.

I have been experiencing frequent and sudden crashes (with reboots) when I am browsing.

-) I have done numerous virus scans
-) I have spybot and super-antispyware scans
-) Tried numerous browsers, and have been using Chromium v. 54.20.6530.0
-) tried to turn off most un-needed "services"
-) Run chkdsk

I have seen forums where people post some kind of a crash log, and others can see why it crashed and how to resolve it.

I would like to get a little more life out of this computer before I buy the next one.

I would appreciate your help!

Thanks!

Doodle

Can anyone help this newbie discover why

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Diagnosing crashes in Win XP (For a newbie)
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Diagnosing crashes in Win XP (For a newbie)
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
The problem may not be software.

In reply to: Diagnosing crashes in Win XP (For a newbie)

I've seen such machines and for proof we loaned them a HDD to load a clean install and the problems did not go away. As PCs age they can go unstable which is nothing but a time sink to those that feel they can find what is wrong.

As you get past a decade on PCs you know to avoid those time traps.

Most forums I know of will not investigate crashes on old PCs. However if you want to get more time on this PC and since you use it for Chrome (you didn't reveal what else) then Linux is the next stop. It has Chrome, a very nice Office alternative and a lot more going for it.

Collapse -
A note about hardware maintenance.

In reply to: The problem may not be software.

One of the areas I work a lot is hardware maintenance. I find folk tend to ignore the PC until it has issues.

That said, canned air cleaning is not optional on most PCs. What is canned air and how to use is on many YouTubes and articles so I don't write much about it except that it's a thing we must do.

After the cleaning we leave the case cover off and start it up so we can check that all the fans works as new. Dead fans or slow fans must be replaced.

Collapse -
Diagnosing crashes in Win XP

In reply to: The problem may not be software.

**Most forums I know of will not investigate crashes on old PCs.**

I would imagine some would enjoy the challenge. Can you point me to any forums where this would be more likely?

Thanks!

Collapse -
Can you test it my way?

In reply to: Diagnosing crashes in Win XP

Pop in a blank drive, install the minimal OS, SP3, Drivers and see if it's fixed or not?

As to diagnosing XP crashes, that's what I do today since there's so much on the web today. That is, I'm encountering folk that won't do the research. They want folk to do this for them.

-> And just because we know only what you told, did you try the old "disable hardware acceleration" in Chrome/chromium?

I am not being dismissive here. You can figure it out but you have to do the test to see if it's hardware or software. And at this age a PC you know to not spend too long chasing dead ends. And yes, some love to chase dead ends. Me? I have ways to figure it out and have to quickly at the shop since there are dozens of PCs to get through.

Collapse -
PS. Why shops reload the OS.

In reply to: Can you test it my way?

A reload of XP takes about 20 minutes or less here. Diagnosing can take days if you are trying to save an installed Windows OS. Hardware diagnosis is still done pretty much the same way as before so I would be guessing here what you know. Here we might run MEMTEST for overnight but know that older PCs (over 5 years) can pass and still get a memory/CPU/GPU/other error because the Electrolytic caps are old. This part does not age well so you know to swap parts on what you suspect.

The real trouble is the value of the PC in question. Since you can get a replacement fully function Core2Duo or better refurb for less than the shop minimum counter charge, you know to not over invest either in time or money in cranky 5+ year old PCs. You pop in the blank drive, reload and test as quick as you can. The owner almost always wants to save their installed OS which is fine and all but if the hardware is old, you know what's going on.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

REVIEW

Sublime suburban chariot

High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.